Dealer Technical Support Representative
Monitronics - Dallas, TX

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Would you like to work for a company that was announced in Dallas Morning News Top 100 Places to Work for 2011? If so, Monitronics is the company for you!

Monitronics offers on-the-job training, a competitive pay package and a solid benefits package. And we offer it all in a casual work setting, with a business-casual dress code.

Monitronics International, a subsidiary of Ascent Capital Group, is looking for a Dealer Tech Support Technician to join their Dealer Tech Support Team.

The person in this position will troubleshoot technical alarm problems with dealers.

Ideal candidate will have:
  • Alarm installation or alarm service experience preferred
  • Willing to meet NBFA Level-1 and 2 certifications
  • Excellent customer service skills
  • Excellent attendance and performance records
Duties will include but are not limited to:
  • Process technical calls through evaluation and trouble shooting
  • Perform calls to customers and authorized service dealers
  • Process service request through downloading and programming
  • Perform testing of new and existing security system equipment
  • Test communication lines and signal communication formats
  • Support the overall daily operations of the Dealer Technical Services department

About this company
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Monitronics International, Inc. is a national provider of security alarm monitoring services, with the ability to monitor signals from...