Hollywood Casino Aurora - Aurora, IL

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Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:
  • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
  • Adhering to all established game procedures, including:
    • Use of gaming equipment
    • Providing game security
    • Money handling
    • Wager positioning
    • Verbalizing game
  • Ability to understand and perform duties in accordance with:
    • Hollywood Casino Aurora Core Values
    • Departmental, property and company policies and standards
    • Illinois Gaming Board requirements
    • Sarbanes-Oxley
    • Internal Controls
  • Assisting guests in learning games
  • Attending departmental and company meetings as required

To be successful in this position it will require the following skill set:
  • Must be 21 years of age
  • High school diploma or equivalent
  • Ability to read, write, comprehend and speak English
  • Ability to perform basic mathematical operations, including calculating discounts, interest, commissions and apply to practical situations
  • Ability to stand for prolonged periods of time
  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs

Something to leave you with:

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

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