Decision Support Analyst
University Of Miami Miller School Of Med - Miami, FL

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CLINICAL ACCESS: PHYSICIAN REFERRAL

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

This position is located in Medley, Florida.

The Clinical Access Physician Referral Department has an opportunity for a Decision Support Analyst in Medley, Florida. Responsible for planning and allocating UHealth resources (staff, equipment, and space) with a goal of optimizing resource utilization while meeting patient service goals. Develop and maintain workforce planning models based on forecasted patient demand, benchmark staff productivity levels, and targeted patient service levels (call center metrics, clinic wait times, cycle times, etc.) to allocate staff and clinic resources. Provide regular utilization reports to monitor performance, and will identify opportunities and participate in process improvement projects aimed at improving patient service and resource utilization. Maintain in depth knowledge of operational and patient flow considerations in the clinical specialties they support.

Bachelor's Degree in industrial engineering, information management, business, finance, mathematics, economics, or equivalent. Masters degree preferred. Minimum 1 year experience in workforce planning and/or analytics. Knowledge of queuing theory, capacity/demand analysis, and simulation modeling. Computer literate with proficiency in Microsoft Excel and Access. Experience in statistical analysis packages a plus (SPSS, SAS, Matlab, etc.). Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and stressful situations. Any appropriate combination of relevant education, experience and/or certifications will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

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