Deli Clerk
Fairway Market - New York, NY

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Job Description POSITION SUMMARY: Toprovide excellent, friendly, upbeat customer service while preparing and serving a wide variety of food products, to clean and organize the deli counter area, and complete shift duties.

  • Prepare and serve menu items according to portion guidelines.
  • Properly set up deli products/items such as cheeses, meats, breads, condiments, sauces, napkins, and wrap paper.
  • Prepape hot and cold sandwhiches at the customer's request.
  • display excellent customer service at all times.
  • Ensure cleanliness of toasters, deli counter, counter sink, and more.
  • Develop a work pace sufficient to handle heavy rushes.
  • Ensure that all product is in sellable condition and meets quality standards, making sure all unsellable items are disposed of.
  • Ensure that all deli cases are stocked and merchandised nicely (bakery, full serve, self serve).
  • Fulfill all shift duties.
  • Maintain deli and food storage areas in sanitary, orderly condition meeting Health Department standards.
  • Comply with Health Department Regulations.
  • Willingness to increase product knowledge over time.
  • Perform any other duties as assigned by the Deli Team managers, shift leads, or Floor Managers.

  • Required frequently: standing, walking, kneeling, squatting, bending, reaching, lifting up to 50 lbs.

  • Communicates openly and honestly with all others in the organization.
  • Communicates respectfully at all times.
  • Does not expose customers to internal disagreements.
  • Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
  • Communicates needs promptly and efficiently.
  • Participates actively in department team and all-staff meetings.
  • Stays informed by reading all communications from the General Manager, managers, HR, and in department log books

Personal Effectiveness
  • Reports for scheduled shifts, on-time and ready to work.
  • Understands and adheres to organizational and department policy and procedures.
  • Accepts and offers feedback and suggestions openly and respectfully.
  • Accepts direction willingly and follows through with delegated tasks.
  • Learns and adapts to new tasks or situations quickly and cooperatively.
  • Maintains job-related confidentiality.
  • Takes initiative to identify, report and resolve problems before they escalate.
  • Operates with a sense of teamwork; incorporates into daily job.
  • Provides a positive model for co-workers.

Performance Standards

Quality of Work:
  • Understands technical requirements of job, applies technical knowledge consistently.
  • Performs tasks accurately and efficiently, free from errors.
  • Performs all tasks according to department procedure.

Quantity of Work:
  • Performs tasks consistently at an acceptable rate as outlined by department supervisor.
  • Organizes tasks efficiently, maintains focus and stays productive.
  • Achieves established goals and expected results for the department.

  • Maintains safe work environment according to all department procedures, federal and state regulations.
  • Obtains and maintains any necessary licenses.
  • Wears protective clothing as required for position.

Customer Service
  • Knows and adheres to Wheatsville's expectations for external and internal customer service as outlined in Employee Handbook.
  • Offer product samples and suggestions for purchase and preparation in a friendly, courteous manner.
  • Recognize and act on opportunities to make a customer's day or to make it right for customers with com

  • Ability to lift up to 50 lbs.
  • Ability to read and interpret documents such as department manual.
  • Ability to prioritize tasks, multi-task, balance friendliness with efficiency, and maintain focus.
  • Ability to communicate effectively with customers and co-workers.

  • Previous customer service experience.
  • Previous food service experience.
  • Experience or interest in natural foods and cooperatives.

Additional Information All your information will be kept confidential according to EEO guidelines.

Fairway Market - 20 months ago - save job - block
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