Dell Compellent Critical Situation Advisor
Dell - Edina, MN

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Dell Compellent Copilot Systems Engineer - Edina, Minnesota
Dell Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Copilot Systems Engineer to join our team in Edina, Minnesota.

The Copilot Systems Engineer will be responsible for providing proactive and reactive technical support in a 24x7 environment. Duties will include, but are not limited to, the following:

-Providing customer facing, expert level consultative and escalation support for Dell Compellent Storage Center and Applications
-Collaboration with Dell Compellent’s Copilot Solutions Engineers to resolve customer Storage Center issues
-Working with other vendor support teams to ensure customer issues are resolved in a timely manner
- Advising peer technical and marketing teams on matters that affect overall customer experience; identifying targets for proactive maintenance or other systematic field issues
-Documentation of technical software and hardware problems for internal and external distribution
-Responsible for assisting with problem determination and problem resolution
-Advanced diagnostics of software faults
-Advanced shared storage performance troubleshooting and design recommendations
-Be creative in delivering solutions that prevent or resolve system configuration challenges. Due to interconnectivity of other vendor’s products (switches, servers, etc.) it will be necessary for the Copilot Systems Engineer to perform these duties with the entire deployment solution in mind. Copilot Systems Engineers are responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Storage Center capabilities.
-This position will interact with both technical and non-technical personnel and must be able to communicate effectively via telephone, email, and in person. Copilot Systems Engineers will focus on post sales support but may assist with pre sales activities as needed. Travel (Domestic & International) on short notice and overnight stay is possible with this position.
-Team members are subject to Off-Duty / On-Call support that will be scheduled on a rotational basis. This requires being accessible and delivering solutions that are in response to customer inquiries.

Requirements

-Bachelors Degree in Computer Science or a two year technical degree with equivalent industry working experience.
-Minimum four years customer support experience in Storage, Server administration or networking help-desk environment.
-Understanding of the Software Development Life Cycle
-In-depth knowledge of Shared Storage technologies in Open Systems environments.
-Experience with network switch technologies (Ethernet, Fibre Channel) deployment, configuration, monitoring, and support.
-Current Industry certifications (Microsoft, Linux, VMWare, etc).

Desired Skills:

-Specialized expertise in NAS, VMWare, Microsoft, xNIX, and/or Storage Networking technologies
-Goal oriented and motivated to succeed in a dynamic environment
-Strong communication with the ability to handle stressful situations and demanding customers
-Strong troubleshooting skills and attention to detail

Minimum Educational Requirements:
-Bachelor’s or advanced degree is desired, but not required.

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

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