The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. USC's Herman Ostrow School of Dentistry is seeking a Dental Patient Treatment Coordinator to join its team. The responsibilities will include scheduling patient dental appointments for a group of 60 students; acting as liaison between patient and student in order to schedule appointments; chart audits; ensuring correct patient assignments to students entering students USCSD rotation into axiUm; when auditing charts this position is responsible for making sure patient balances are current and if not, sending notification to supervising group practice to send out activation letters. Job Accountabilities: Directs patients about appropriate dental care treatment using defined policies and procedures. Monitors proress of patient treatment according to authorized sequential treatment plans and ensures appropriate scheduling accordingly. Works with dentists and patients to initiate care, continue existing care, explain treatment plans, and arrange payment and treatment contracts. Prepares and maintains student dentist, resident dentist, and dentist schedules, and assists with scheduling changes, according to patient care form.. Registers patient and/or edits registration and dental records. Follows guidelines to set up patient's dental chart. Ensures routine patient contact remarks are updated in the electronic health record. Ensures required pre-authorizations of service are obtained. Ensures patients' rights to privacy, safety and confidentiality are maintained in accordance with HIPAA regulaltions, and with all policies and procedures. Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The University of Southern California values diversity and is committed to equal opportunity in employment.
High school or equivalent
Minimum Field of Expertise:
Demonstrated experience in dental management and dental secretarial assistance. Working knowledge of HIPAA compliance. Demonstrated excellent interpersonal customer service, and telephone skills. Demonstrated ability to multi-task. Working knowledge of dental terminology and PPO and Denti-Cal and health insurance. Ability to work scheduled evening and weekend shifts. Demonstrated team-oriented and collaborative work style. Demonstrated experience in a high volume, fast paced environment.
Preferred Field of Expertise:
Knowledge of dental management software, particulary axiUm. Experience working with basic contracts. Working knowledge of MS Office, particularly Word, Excel, PowerPoint and Outlook.
Special Instructions to Applicants:
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