Performs a variety of business and customer service functions including: greeting patients, updating patient records, scheduling appointments, reviewing treatment plans, verifying insurance coverage and collecting co-payments.
Maintains and adheres to established CORE and federal regulated policies and procedures and objectives including, patient confidentiality, quality assurance, safety, environmental and infection control standards.
Schedules appointments and sends appropriate correspondence. Tracks missed, broken and/or cancelled appointments including follow-up and rescheduling.
Coordinates the daily schedule; confirming scheduled appointments, contacting patients to fill unexpected openings in the schedule and handling emergency appointments.
Reviews account with guarantor, collecting payment on old balanaces and on services rendered based on individual dental plan of benefits.
Confirms insurance benefits and reviews, clinically and financially and treatment plans.
Communicates with patients and caregivers regarding office policies, financial arrangements, clinical questions and other concerns.
Promotes team cohesiveness by interacting with team members using active listening skills, respect, non-judgmental attitude and office guidelines for problem/conflict resolution.
Exeter Hospital - 17 months ago