Dental Receptionist
Exeter Hospital - Exeter, NH

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Performs a variety of business and customer service functions including: greeting patients, updating patient records, scheduling appointments, reviewing treatment plans, verifying insurance coverage and collecting co-payments.

  • 1 - 3 years experience
Major Responsibilities:

  • Maintains and adheres to established CORE and federal regulated policies and procedures and objectives including, patient confidentiality, quality assurance, safety, environmental and infection control standards.
  • Schedules appointments and sends appropriate correspondence. Tracks missed, broken and/or cancelled appointments including follow-up and rescheduling.
  • Coordinates the daily schedule; confirming scheduled appointments, contacting patients to fill unexpected openings in the schedule and handling emergency appointments.
  • Reviews account with guarantor, collecting payment on old balanaces and on services rendered based on individual dental plan of benefits.
  • Confirms insurance benefits and reviews, clinically and financially and treatment plans.
  • Communicates with patients and caregivers regarding office policies, financial arrangements, clinical questions and other concerns.
  • Promotes team cohesiveness by interacting with team members using active listening skills, respect, non-judgmental attitude and office guidelines for problem/conflict resolution.

  • Exeter Hospital - 17 months ago - save job - block
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