Department Manager
H & M - Menlo Park, NJ

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Overall Job Function:
Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibilities including but not limited to:
People

Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager

Manages recruits, on boards, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions

Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

Takes action within department to maximize sales through joint operational and commercial focus to obtain a highest level of profitability

Proactively ensures team has knowledge on all product, campaign, promotion, display guidelines and merchandise information

Ensures garment presentation, garment level and visual standards within the department are presented according to H&M's expectations

Plans and coordinates together with the visual team all activities concerning campaigns, promotions and sales activities in his/her department

Operations

Effectively schedules the staff within the department according to the needs and restrictions of the business and adjusts hours as necessary to reach store and SPH goals

Works with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

Responsible for knowledge and completion of cash office operational functions

Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety

May be assigned overall store responsibility in absence of Store Manager

Customer Service

Maintains high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:
Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability

Accurate recording of sales and worked hour figures

Minimum Candidate Qualifications:
High School Graduate or equivalent. Associate's or Bachelor's Degree preferred

Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:
Exceptional customer service and interpersonal skills

Proven organizational and analytical skills

Ability to be proactive to drive sales by creating selling opportunities

Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

Ability to take own initiative and work under own direction

Ability to work strategically, tactically and operationally

Able to multi-task in a fast paced environment

Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

Ability to provide feedback in a constructive and professional way

Ability to handle conflict and resolve problems constructively

Experience in administrating progressive discipline process and performance management

Basic computer skills, such as browser navigation, software interaction and data entry needed

Open availability including evenings and weekends

Minimal travel required as necessary ( i.e. Workshops)

Job Status:
Non-Exempt, Hourly

**CB**

H & M - 18 months ago - save job - block
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About this company
738 reviews
H & M Hennes & Mauritz AB (operating as H&M) is a Swedish retail-clothing company, known for its fast-fashion clothing offerings...