Deployed Support Generalist .. Level II
***This position requires an active TS/SCI + High Level Polygraph***
The Level 2 Deployed Support Generalist (DSG) provides a broad range of essential administrative services to support the Headquarters mission. Areas of responsibility include, but are not limited to: logistics, budget and finance, human resources and training, communications, security, travel, event planning, policy, cover administration, facilities management, information management and information technology.
At Level 2, DSGs typically represent his/her office of assignment in Directorate or MSO forums to maintain productive working relationships and further the Agency's mission. The contractor maintains relationships with Agency counterparts, colleagues in other U.S. Government agencies, and internal and commercial service providers. The officer develops knowledge and skills in the execution of three or more disciplines, as listed above.
The nature of the work at this level requires a degree of knowledge sufficient to review the work of others, train other contractors, and follow or establish new methods and procedures. The DSG coordinates the activities of multiple disciplines to plan and execute three or more administrative support functions. The DSG will create or adopt new processes and procedures and resolve tactical issues and problems with government direction.
The Level 2 DSG discipline is very diverse, consisting of moderately difficult and responsible work requiring training in several mission support functions to develop considerable, general working knowledge. Duties/Tasks and Responsibilities may vary depending upon assignment. It is preferable that incumbents be familiar with a relevant foreign language. The Level 2 DSG is expected to exercise independent judgment under immediate or general supervision of a senior staff mission support officer or a mission manager, in accordance with established policies and procedures.
TOY and PCS travel is optional.
Duties/Tasks and Responsibilities
• Integrates activities of multiple disciplines to resolve issues and problems
- Provides assistance and instruction to customers on matters relating to three or more of the support disciplines as well as processes that are cross-functional disciplines.
-Adheres to established methods, regulations, and procedures to perform support functions.
- Establishes and maintains effective working relationships across the component, Directorate, Agency, and community.
- Prioritizes tasks and processes high volumes of material whether in electronic or paper form.
- Presents clear and concise information in both written and oral formats, to include creating and responding to administrative correspondence; presenting informational briefings to small audiences; creating and maintaining internal communications media.
- Interprets or seeks interpretation of policy and regulation for office personnel. Crafts arguments for exceptional authorities.
- Represents the unit in office forum (task forces, working groups, employee councils}.
• Customer Service
- Demonstrates a strong understanding of the work unit's and/or customer's requirements and priorities.
- Establishes effective working relationships with key customers and service providers with government direction.
-Interacts appropriately with a diverse customer population.
- With government directions effectively resolves complex problems with creative application of standard procedures, and leverages other resources to satisfy requirements.
- Organizes and monitors requests, correspondence, and reports to ensure timely responses by self or by work unit.
- Consistently demonstrates effective interpersonal and customer service skills.
• Provides leadership, supervision and development to other contractors.
- Serves as a role model for Entry and Level 1 DSG contractors.
• Officers physically deployed to positions in other Intelligence Community organizations must develop considerable knowledge of at least two sets of regulations, policies, processes, procedures, technology, tools, resources, and culture to perform the work. The contractors' focus and emphasis in these assignments is on responding to tasks in accordance with the technology and culture of the host organization, in addition to meeting the Agency's regulatory and business processes and requirements. The diverse customer base requires considerable knowledge of differing protocols for interacting with the military, Department of Defense (DoD), and Agency, and contractor populations. The positions may require applied skills in multiple systems to perform administrative functions in human resources, finance, logistics, security, and information handling. The units managerial hierarchy may include officers who are from the military or from DoD civilian agencies; this may require the contractor to apply additional knowledge and skill in competency areas, and exercise considerable knowledge and understanding of protocols surrounding rank and level, as pertinent to the host organization's hierarchy. This environment adds complexity to the work and requires higher levels of competency in areas of communicating, flexibility, versatility and adaptability.
Knowledge, Skills, and Abilities
• Demonstrates ability and willingness to perform a wide variety of tasks, change focus quickly, and adapt work habits/schedule to meet mission requirements.
• Ability to focus on detail and show excellent organizational skills.
• Displays good customer service skills; is able to offer assistance and instruction to customers on matters relating to three or more of the support disciplines.
• Demonstrates considerable initiative by anticipating customer support requirements and taking action to resolve within multiple areas of expertise.
• Demonstrates strong oral communication skills; is able to express thoughts clearly one-on-one and to small groups.
• Demonstrates solid written communication skills; applies clear expression in writing moderately complex text for cables, memoranda, and/or communications media.
• Organizes and monitors requests, correspondence, and reports to ensure timely responses by self or by work unit.
• Uses good judgment and demonstrates effective decision making skills.
• Demonstrates considerable ability to analyze and interpret moderately complex data and policies.
• Ability to establish and maintain effective contacts with key customers and service providers
• Ability to represent the office in corporate forums.
• Interacts productively with a diverse customer population.
• Ability to resolve complex problems with creative application of standard procedures, and leverages other resources to satisfy requirements.
• Demonstrates proficient knowledge of key regulations, policies, and procedures that guide what can and cannot be
done in accomplishing the mission.
• Broad understanding of Agency mission, Directorate priorities, and unit goals and objectives.
• Familiarity with, or ability and willingness to learn, a relevant area language as necessary.
• Basic knowledge of Project Management concepts and principles.
• There is a high level of complexity related to this skill which requires a full understanding of the Intelligence
Community. Additionally, experience in two or more Agency directorates (at least four years) is desired.
• Five to eight years of progressively responsible Agency experience.
Alternately, seven years of private industry, not-for-profit, or other government agency experience in fields related to business administration, customer service, retail sales, or marketing are applicable.
Education qualifications require completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent.
Experience may be substituted for advanced education, with relevant training in the functional disciplines, contract
management, resource management, negotiation, counseling, leadership, communications, operational support, performance measurement and process improvement.
A Bachelor's Degree or an Associates Degree in business administration, public administration or communications
and related subjects from an accredited institution is desirable but not necessary.
ACET is an Equal Opportunity/Affirmative Action Employer