Deputy Director
UNDP - New York, NY

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As a member of OIST Leadership Team, the Deputy Director contributes to developing the UNDP IT Strategy and Roadmaps to ensure that ICT investments enable UNDP business objectives. The incumbent serves as the executive responsible for all financial and HR management, program and project delivery and technology change management. H/she acts as the Officer-in-Charge of OIST in the absence of the CTO.

Primary Functions:
  • Responsible for the effectiveness of ICT Governance group. Collaborates with the Governance group to develop agendas for all general and sub-committee meetings. Drafts minutes, resolutions and communications, and ensures their timely distribution. Attends all Governance meetings, keep records of all proceedings and act as custodian for all related information. Continually improves governance process to ensure alignment, drive productivity and improve performance.
  • Responsible for overseeing the ICT Portfolio. Manages the demand and portfolio process for identifying, prioritizing, selecting, and optimizing IT projects to enable the organization business strategy. Leads IT portfolio planning processes, including implementing a portfolio review process. Responsibly deliver projects and programs. Reviews / develops business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Responsible for technology-related UNDP change management practices. Develops change strategies and provides implementation recommendations and support. Conducts process improvement mapping, analysis, and costing recommendations.
  • Responsible for the delivery of financial performance analyses. Develops strategy and plans, policies and processes for the accounting, budgetary and cost recovery of ICT resources and services including cost modeling, financial forecasting and cost recovery mechanisms. Manages financial budgets and targets, ensuring optimal funding for all IT initiatives. Link ICT capabilities and associated costs, benefits and risks to business needs. Works with units to develop and monitor annual work plans, delivering results based reports and balanced scorecard.
  • Responsible for talent management. Advises the organization on strategies to secure, develop and motivate talent across the range of specialized IT functions critical to the delivery of the organization’s mandate. Develops a talent management strategy for the ICT user community and oversees its implementation. Design structures and reporting relationships in alignment with organizational strategies and goals. Oversees the strategic hiring and retention of talent in OIST.
  • Overseas unified communications strategies and its deployment. Working with the CTO, unit managers and stakeholders, acts as an advocate for the organization's ICT vision, contributes to ICT strategies and its deployment strategies.
  • Responsible for external vendor and service relationship management. Promotes and oversees strategic relationships between internal resources and external entities, including internal stakeholders, vendors and partner organizations. Develops and refines service delivery in alignment with the organization priorities. Oversees procurement and contract management.
  • Responsible for unit staff management. Inspires and lead the Portfolio/Project Management, Operations, Human Resources, Financials, Communications, Change Management staff and contractors.

Corporate Competencies:
  • Demonstrates integrity and fairness, by modeling the UN’s values and ethical standards
  • Promotes the vision, mission, and strategic goals of UNDP
  • Displays cultural and gender sensitivity and adaptability
  • Treats all people fairly without favoritism
Functional Competencies:


  • Provides authoritative guidance and is role model that other people want to follow:
  • Empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support;
  • Anticipates and resolves conflicts by pursuing mutually agreeable solutions;
  • Drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
  • Demonstrates knowledge of strategies and commitment to organizational goals.
  • Gains and sustains the interest and support of senior management which implements the vision and values of the organization.
Strategic Insight:
  • Demonstrates ability to effectively identify emerging challenges and opportunities;
  • Knit together their significance;
  • Evaluate their potential impact on organization goals, programs, projects, employees, and supplier base; and recommend sound adjustments current plans and initiatives to ensure that organizational goals are achieved.
Technological awareness:
  • Has an in-depth knowledge and passion for the use and value of technology,
  • Keeping with trends in the industry as well as in the workplace.
  • Effective ability to promote innovation by applying emerging technologies and concepts in a way that creates new organizational value and enlarges UNDP’s plate of future opportunities.
  • Contributes to knowledge/information that extends the boundaries of knowledge in technology.
  • Is recognized outside the organization as a world-class authority in technology.
  • Keeps abreast of new IT developments and job knowledge and seeks to develop him/herself professionally.
  • Identifies the key issues in a complex situation, and comes to the heart of the problem quickly;
  • Delivers fair decision making; makes tough decisions when necessary;
  • Promotes ethics and integrity and a culture of accountability and results.
  • Ability to influence, speak and write effectively;
  • Ensures inclusion through listening, interpreting and responding appropriately;
  • Demonstrates openness in sharing information and keeping people informed.
Client / Stakeholder Orientation:
  • Demonstrates a commitment to the provision of quality service, promoting a mindset of valuing clients and stakeholders. Provides client groups with opportunities for active participation/consultation on decisions relevant to their needs.
  • Develops strategic partnerships with clients to integrate common interests in support of UNDP’s strategic direction.
  • Engage in active consultation within UNDP and partners, on effective provisioning of UNDP systems and services.
  • Nurtures support and political acumen.
Required Skills and Experience

  • Master’s degree in Business Administration, Information and Communications Technology or related discipline
  • Minimum 15 years of relevant work experience in a complex global, multi-national information technology setting
  • A proven professional credibility with extensive hands-on experience in IT leadership, organizational management, project management, change and management
  • 5-10 years of high-level management responsibilities of similar size and complexity
  • Experience in planning and managing a complex technology portfolio and resource management
  • Stellar record in managing vendors, contracts and service providers.
  • Excellent English speaking and writing skills; knowledge of French and/or Spanish desirable.
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The United Nations Development Programme (UNDP) is the United Nations' global development network. It advocates for change and connects...