Deputy Director of Licensing
Commonwealth of Massachusetts 108 reviews - Wakefield, MA

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General Statement of Duties:
The Deputy Director is responsible for overseeing all aspects of licensing. Further, as the licensure process is the single most important source of physician data, the Deputy Director is responsible for supervising data entry and quality controls and assisting the Director of Licensing in the implementation of new technological advances, such as the on-line renewals project. The Licensing Division is the entry point for the Board’s mission to ensure that only qualified physician and acupuncturists are licensed to practice medicine in Massachusetts and to support an environment which maximizes the availability of high quality health care in the Commonwealth.

• Assigns and develops job duties consistent with the agency which includes work schedules and monitoring work performed by licensing staff.
• Evaluates staff performance and recommends personnel actions such as promotions, transfers or disciplinary actions.
• Responsible for the overall management of the licensing process to ensure that all license applications are processed in accordance with the Licensing Regulations in a timely manner.
• Conducts an ongoing review of all licensing regulations, policies and procedures to
• Ensure that they are in compliance with the Licensing Regulations.
• Participates in the development of Licensing Regulations, policies and technology enhancements
• Coordinates agency projects which impact the licensing of Physicians and Acupuncturists
• Performs personnel functions - interview applicants, make recommendations for hiring new staff; and arranges for training of staff.
• Represents agency as needed.

Other duties, as assigned:
• Overseeing the day to day functioning of the Licensing Division and the continuity of the workflow is imperative to ensure that physicians and acupuncturists are licensed in a timely manner. The challenging factors are ensuring that the licensing staff is trained and knowledgeable in the collection and evaluation of documents required for licensure.
• Maintaining open and professional communication with the hospital training program coordinators and encourage feedback to ensure ongoing support in the limited license process, including education programs to train new staff in the limited license process.
• Reviewing and forwarding to the Director of Licensing inquiries by physicians and acupuncturists involving a higher level of review.
• Supervising and motivating licensing staff to improve work performance.
• Monitoring on a continuous basis Licensing Division regulations, department policies and practices to ensure that they are current.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, or public administration and (B) of which at least three years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions: I. A Master's or higher degree with a major in business administration, management, public administration, industrial engineering, industrial psychology, or hospital administration may be substituted for a maximum of one year of the required (A) experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

1. Knowledge of the principles, practices and techniques of supervision.
2. Knowledge of the principles, practices and correct usage of the English language including correct grammar, spelling, sentence structure and punctuation.
3. Knowledge of the methods of general, statistical, and technical report writing.
4. Knowledge of the techniques of conducting employee performance evaluations.
5. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinate’s training needs and provided or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
6. Ability to coordinate the efforts of others and accomplishing assigned work objectives.
7. Ability to organize work by establishing operating and/or reporting relationships and by assigning the work accordingly.
8. Ability to understand, apply and explain the provisions of the laws, rules, regulations, standards and guidelines governing agency operations and assigned unit activities.
9. Ability to write concisely to express thoughts clearly and to develop ideals in logical sequence.
10. Ability to give written and oral instructions in a precise, understandable manner.
11. Ability to communicate effectively in writing and in oral expression.
12. Ability to write general, statistical and technical reports.
13. Ability to analyze and determine the applicability of program data, to draw conclusions and to make appropriate recommendations.
14. Ability to gather information by examining records and documents and by questioning and observing individuals.
15. Ability to determine the proper format and procedure for assembling items of information.
16. Ability to adjust to changing situations to meet emergency or changing program or production requirements.
17. Ability to maintain accurate records.
18. Ability to exercise sound judgment
19. Ability to accomplish work objectives where few precedents or guidelines are available.
20. Ability to maintain harmonious working relationships with others
21. Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds.
22. Ability to deal tactfully with others.
23. Willingness to work varied shifts and/or irregular hours, (i.e. weekends, holidays, nights).
24. Willingness to travel for job related purposes.
25. Strong understanding of technology, web-based applications, and systems.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

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