Support, assist and review front line agents' work in order to help them provide a superior quality of service for both our online and offline games.
Primary Duties:
Support and monitor outsource agents in their daily tasks via email & instant messages
Monitor live chats with customers and provide feedback to outsource team
Explain monthly billing status
Assess & troubleshoot technical issues.
SQUARE ENIX Token -explain token usage, organise redelivery requests for lost or broken tokens. ...
Eidos Interactive - 6 months ago
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