Desktop Analyst
Lorven Technologies - St. Louis, MO

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Our Direct Integration Client is looking for a Desktop Analyst For a 12 Months Project in Saint Louis, MO below is the Detail requirement

Job Title: Desktop Analyst

Location: Saint Louis, MO

Duration: 12 Months

Job Description:
Mandatory Technical/Functional Skills:
Monitoring problem ticket resolutions, existing problem queues and client deadlines to ensure on time problem ticket resolutions and to meet client deadlines for new hires, software installs and upgrades

To manage all day to day desktop activities: IMAC, PC imaging, software distribution, patch mgmt

Having good Lotus Notes experience, worked with BBs and BES and familiar with Cisco VOIP phone solutions,Lotus Notes, service-now tool.

Ability to design and build Service Desk tool from ground up, including new hire process, change mgmt, service requests and upgrades

Communicate with key stakeholders to ensure proper urgency and prioritization of tasks across technical resources

Ability to foster an excellent team environment by providing continual coordination