Desktop Engineer II
Paychex, Inc. - Rochester, NY

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With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.

Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our training and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine’s "100 Best Companies to Work For" list seven times since 2002.We provide an atmosphere that fosters a healthy work life balance , and our comprehensive benefits package provides health care, retirement planning, education assistance, and much more.

Provides 3 rd level support for all client computing devices, applications, and services to facilitate effective and timely problem resolution.
Works in conjunction with Enterprise Support partners to identify persistent client device and application issues. Develops solutions to proactively address issues to enhance user productivity, reduce call volumes and total cost of ownership.
Participates in environment monitoring to ensure compliance with licensing, security, and configuration requirements.
Designs and implements recommended and approved environment modifications to systems and services to ensure effective resource utilization, performance, security, and cost effectiveness.
Leads or directs hardware and software evaluation. Develops related evaluation standards and processes. Recommends and implements approved process improvements and modifications to streamline processes and enhance standards compliance.
Acts as project lead for various enterprise, business unit, or departmental projects and initiatives to facilitate successful implementation of desktop related activities.
Develops, tests, and manages hardware images to ensure compliance with all standards, policies, and related processes. Recommends to program teams and management, and implements approved, process improvements and modifications designed to improve quality, reduce installation times, and enhance end user satisfaction.
Develops, tests, and manages software deployment packages using Wise Package Studio or Microsoft Systems Management Server. Recommends to management, and implements approved, process and systems improvements and modifications that improve installation success ratios, reduce deployment preparation times, and minimize support incidents.
Develops, tests, and manages hardware, software, and policy implementation processes. Makes recommendations to program teams and management, and implements approved, process improvements and modifications that enable user productivity, system stability and security, and reduce overall costs of ownership.
Continues skills development and investigation of new technologies to further enhance effectiveness of the individual, team, and organization in accomplishment of stated goals.

A minimum of 5 years information technology experience and a bachelors degree is required. Consideration may be given to a candidate with a degree in lieu of experience. Hands on experience installing, configuring, managing, and troubleshooting using enterprise level tools is required. Candidates must demonstrate strong skills in at least two scripting tools (Windows PowerShell, ADSI, VBS, etc). A valid drivers license is required.

Monster - 18 months ago - save job
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About this company
278 reviews
Paychex, Inc. is a leader in the payroll and human resource industry, serving over a half million businesses nationwide. The company was...