Desktop Services Analyst
ZF Friedrichshafen - Lapeer, MI

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Provides daily North American Regional (RN) operational support at assigned location(s) for:
• Hardware (Lifecycle) Management
o PC and Peripheral Procurement
o MS Windows Image Installation and Deployment
o Printers and Copiers
o Mobile Devices
o Database - documentation of MACD updates in global CMS database
• Software
o Install, support, and maintain any standard and non-standard software
o Maintain license information according to corporate processes
• Patch Management
o Assist the global patch management team when local help is needed
• Operations
o Provide on-site local support for Desktop Services
o Adhere to regional and global IT policies and procedures
o Remain effective through changes in work climate
• Customer Relationships
o Effectively communicate technical topics to all levels of the organization
o Develop relationships with internal and external business partners
o Adjust priorities and align work tasks accordingly
• Other related tasks as directed by Regional Management

Anforderungen: Essential Skills and Experience:
• BS/BA or equivalent IT experience required
• 2+ years technical experience in at least one of the following areas:
o Desktop Deployment software (e.g. SMS/SCCM)
o PC Hardware and Software Administration
• 2+ years technical customer support experience
• Knowledge of commonly-used help desk concepts, practices, and procedures
• Professional and positive attitude
• Strong customer service skills
o Solid oral communication and active listening skills
o Ability to understand and satisfy customer needs
• Problem solving ability
• Strong background in Windows OS and Desktop Deployment Software (SMS)
• Conflict management skills
• Ability to resolve issues over the phone using remote access software
• Ability to understand broad technical landscapes
• Diverse technical skills in hardware and software

Preferred Skills and Experience:
• Technical certifications (e.g. Microsoft, Linux, Cisco, Dell, etc.)
• Project and time management skills

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the associate is occasionally required to stand, sit, use hands to finger, handle or feel objects, tools; or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch, or crawl; talk or hear taste or smell. The associate must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

Work Environment: While performing the duties of the job, the associate is exposed to a manufacturing floor atmosphere with some office exposure.

Are you interested?
Please, send us your complete and comprehensive application documents and a CV (in tabular form), qualification and work certificates, state the reference code - or apply online!