Desktop Support Analyst
Allscripts - New York, NY

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Allscripts delivers the insights that healthcare providers require to generate world-class outcomes. The company’s Electronic Health Record, practice management and other clinical, revenue cycle, connectivity and information solutions create a Connected Community of Health™ for physicians, hospitals and post-acute organizations.

We are currently recruiting for a Desktop Support Analyst

Responsibilities Include:
• Answer, evaluate, and prioritize incoming CA incident and change tickets from technical support helpdesk for clients experiencing problems with hardware, software, networking, and other computer-related technologies.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Desktop Services Team Lead, Supervisor or in accordance with Desktop Services SOP for ticket escalations.
• Log and track client issues using problem management database, and maintain historical records and related problem documentation.
• Assist in implementing internal moves, adds and changes for IT equipment and coordinating moves with Desktop Services Project Manager.
• Conference room setups for both internal conference room as well as external locations
• Perform imaging and conditioning of all IT equipment.
• Dispatches all 1st level printer calls in locations where local or regional technicians are located.
• Handle and manage special projects and requests as designated by the management team.
• After- hours on call assistance when scheduled for all Priority 1 and 2 incidents and problems.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O AND NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROM, etc.
Experience & Education:
• BS/BA degree in Computer Science, Business Administration, or related field, or equivalent work experience
• A+ Certification
• 3-5 experience in a broad range of technical areas
• Excellent customer service and communications skills
• Proven ability to successfully manage, motivate and develop staff
• Proven ability to develop and deliver training
• Ability to work in a fast paced and high pressure environment
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.
Job Requirements:
Experience & Education:
• BS/BA degree in Computer Science, Business Administration, or related field, or equivalent work experience
• A+ Certification
• 3-5 experience in a broad range of technical areas
• Excellent customer service and communications skills
• Proven ability to successfully manage, motivate and develop staff
• Proven ability to develop and deliver training
• Ability to work in a fast paced and high pressure environment

Allscripts - 2 years ago - save job
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