Buchanan Technologies is seeking a full-time Desktop Support Analyst to provide onsite support for a client in Grand Prairie, TX.
Candidates must be extremely professional and customer-focused.
-Provide resolution to all desktop support requests within SLA
-Configure, troubleshoot and repair all desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
-Consistently meet Service Level Agreements (SLA)
-Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
-Work independently to troubleshoot all support requests and follow escalation policies
-Install and configure proprietary software per installation and configuration documentation
-Inventory reclaimed laptops\desktops
-Participate in testing, documentation and implementation of assigned projects
-Participates in after hours on call rotation
-Assist helpdesk with troubleshooting and procedure guidance
-Establish and maintain a positive professional relationship with users and team members
-Foster a positive attitude
*Buchanan Technologies is an equal opportunity employer.