This role on our IT support team provides 1st (and sometimes 2nd) level technical support to all staff, researching and diagnosing complex technical issues of desktop hardware and software. This role assists in monitoring the Help Desk ticketing system which includes routing tickets to the appropriate support teams as well as providing level 1 support (in-person) when appropriate. Assisting with Mac & PC distribution of new systems, and helping with computer equipment ...
Groupon - 6 months ago
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