Desktop Support Analyst
Mary Bird Perkins Cancer Center - Baton Rouge, LA

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DESCRIPTION

Provides primary point of contact for end users to receive support and maintenance on desktop systems; Ensures proper computer operation so that end users can accomplish business tasks; Installs, diagnoses, maintains and upgrades all PC hardware and equipment; Act as an internal consultant in specialized projects and products at all Center locations.

DUTIES

Essential FunctionsAnalyze, define, install & configure standard desktop computer systems with standard applications at the Center and its operating facilities. Customize desktop systems to work group specific needs with special applications & hardware when needed.Coordinate & complete end-user desktop requests and problem resolution at the Center and its operating facilities.Analyze, define, coordinate & implement desktop application upgrades & software/hardware maintenance for the installed base of systems.Assist with analysis, definition & implementation for components of the local area network infrastructure to support the end user environment & telecommunication needs working closely with the infrastructure team.Develop & implement special projects working closely with coworkers to enhance effectiveness of information technology at the Center and its operating facilities.Maintain & expand working knowledge of desktop systems. Perform inventory management for I.T. components at the Center and its operating facilities.

QUALIFICATIONS

Bachelor's degree or equivalent work experience. Minimum 3yrs experience with both telephone & on-site delivery of mainframe, microsomputer & LAN support services, including problem analysis/resolution & installation. Prefer A+, Dell Certification - Optiplex and/or Microsoft Certified Professional. Working conditions involve both office & clinical environments. Ability to use standard personal computer keyboards, CPU & monitor as well as lifting upt to 50 pounds, extensive bending, stretching crawling and/or flexing at the knees are required. Essential FunctionsAnalyze, define, install & configure standard desktop computer systems with standard applications at the Center and its operating facilities. Customize desktop systems to work group specific needs with special applications & hardware when needed.Coordinate & complete end-user desktop requests and problem resolution at the Center and its operating facilities.Analyze, define, coordinate & implement desktop application upgrades & software/hardware maintenance for the installed base of systems.Assist with analysis, definition & implementation for components of the local area network infrastructure to support the end user environment & telecommunication needs working closely with the infrastructure team.Develop & implement special projects working closely with coworkers to enhance effectiveness of information technology at the Center and its operating facilities.Maintain & expand working knowledge of desktop systems. Perform inventory management for I.T. components at the Center and its operating facilities.

Mary Bird Perkins Cancer Center - 12 months ago - save job - block
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