Desktop Support Analyst
Piper Enterprise Solutions - Raleigh, NC

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Piper Enterprise Solutions is seeking a Desktop Support Analyst for a permanent opportunity to join an industry leading biochemical organization located in Research Triangle Park (RTP, Raleigh), North Carolina (NC). The Desktop Support Analyst will be responsible for assisting staff with technical support of desktop computers, applications, and related technology. Other responsibilities for the Desktop Support Analyst include first-line technical support, maintaining and monitor ticketing system (Dell Kace), Microsoft Office Support, Windows XP / 7 support and maintaining LAN/WAN. Requirements and desired Qualifications for the Desktop Support Analyst include the following:
  • 2 – 5 years of Windows administration experience supporting Windows operating systems (XP / 7)
  • Good technical knowledge of PC, desktop hardware and mobile phone support (primarily iOS)
  • Comfortable with most aspects of operating system administration; for example, configuration of office systems, system installation and configuration, printer systems, fundamentals of security, installing third-party software, and end-user desktop support
  • Bachelor’s degree in computer science or related field, preferred but not required
Compensation: $19.25 – 24.00. This is a 3-month contract-to-hire opportunity, and a successful candidate can expect to make an annual base salary of $40,000+ once he or she converts to a permanent role. Total compensation package will be determined by relevant work experience and recent salary history.

Please email ONLY qualified resumes to Matthew Knapp at mknapp@piperes.com

Keywords:

Desktop Support Analyst, Help Desk, HelpDesk, Support, Technical Support Analyst, Front-line, Tier I, Tier, II, LAN/WAN, Connectivity, PC, Hardware, Windows Operating Systems, Systems Administration, Security, Configuration, Installation, Dell Kace, Windows XP, Windows 7, Outlook, Excel, Microsoft Office, Mobile Support, iOS, Raleigh, Durham, Chapel Hill, Research Triangle Park, RTP, Apex, Cary, Wake Forest, North Carolina, NC.