Technology Service Center (TSC) Desktop Support provides Tier - 2 customer support, consultation, training and escalation assistance for the local and remote users of the St. Luke's information processing environment. Users include but are not limited to employees and staff physicians and business/clinical partners. The employee provides direct technical and operational support for desktop hardware (e.g. personal computers, laptops and printers), software (e.g. operating systems, office products, E-mail) and business/clinical application systems. The employee must use strong customer service and technical abilities to resolve assigned inquires and problems and complete special projects. The employee must demonstrate excellent troubleshooting and problem resolution skills. The employee must use appropriate methods to restore services in a timely manner including escalation to other resources. Additionally support includes 24-hour 7-day on-call as necessary to resolve production support issues. The Team Lead or Supervisor may assign other responsibilities as required to meet the overall objectives of the TSC.
Minimum Education: Two Year Degree
Preferred Education: Four Year Degree
Minimum years in field previous to employment: 3
Preferred number of years in field: 5
Minimum Job Qualifications:
Three (3) to five (5) years experience in software support, training or technical customer service. Healthcare experience preferred.
Three (3) to five (5) years experience in troubleshooting, installation, configuration and maintenance of personal computer technology and related hardware.
Knowledge of a Microsoft Windows (2000 XP).
Knowledge of Microsoft products (Word, Excel, PowerPoint).
Network LAN and/or Telecommunications experience.
Clerical / Admin / Business Support
CHI St. Luke’s Health - 20 months ago