Desktop Support Analyst
Trulia - Denver, CO

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Is technology your passion, or just a pastime? Are you able to balance customer service with scalable and sustainable planning? If you don't know something, are you eager to learn it and put it to use? If so, we are looking for you!

Trulia is the leading real estate search and community site in the US. Our IT team supports over 700 employees in various locations around the country, with a mix of Windows XP, Windows 7, and Mac OS X, desktops and portable devices. Being on the cutting edge of the real estate experience for nearly five years, our staff also tends to follow the cutting edge of mobile technology, so being agile on telephony and smart phone platforms will be an added plus. And since we believe in work-life balance and even vacations, reliable documentation and consistent and clear communication are just a few of the essentials for continued success at Trulia.

Experience required:
1 – 3+ years of real-time internal end-user support

End user support in a Helpdesk environment

Advanced in use/administration of Windows XP/Vista /7, Microsoft Office 2003/2007/2013

Experience with Windows system deployment and maintenance

Working knowledge of Mac OS X

Basic understanding of networking, DNS, DHCP, TCP/IP

Basic Windows server experience (Active Directory, users permissions, file shares)

Functional knowledge of Outlook/Exchange

Mobile platform awareness/experience, in some or all of BlackBerry, iPhone, Android

Functional knowledge of business phone systems (especially ShoreTel or similar) is desired, but can be learned on the job

Strong spoken and written communication skills are essential

Strong troubleshooting skills, whether over someone's shoulder or over a long distance telephone line

Ability to prioritize tasks, report on projects and issues, set and follow through with reasonable expectations for customer service and response time

Ability to lift and carry up to 50 pounds of equipment safely

High energy, customer focused approach is a must

Trulia - 6 months ago - save job - block
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Trulia’s close-knit teams of energized & happy brainiacs creatively help people make smarter real estate decisions. This is an...