Desktop Support Engineer
Affinnova - Waltham, MA

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(Waltham, MA - Headquarters)

ABOUT AFFINNOVA

Affinnova is one of the world’s fastest growing marketing technology companies, with a 500% growth rate over the past five years and 200 talented employees worldwide.
We are fundamentally transforming the way brands innovate and market their products and services. Powered by optimization algorithms and predictive analytics and insight, our technology platform dramatically improves innovation and marketing success rates, helping companies increase the effectiveness of products, advertising and designs by more than 50%.
Led by the strength of our technology platform, Affinnova has gained significant momentum across both large and mid-sized enterprises including such Global Fortune 500 companies as Procter & Gamble, Nestle, Pfizer and Bank of America.
Thanks to our explosive global growth, we are adding new offices across the U.S., Europe and Asia. We are also expanding our technology across all industries from consumer packaged goods and life sciences to financial services, retail/e-commerce and consumer electronics.

POSITION DESCRIPTION

Affinnova is looking for an outgoing, enthusiastic troubleshooter who loves to work in a fast-paced environment to join our world-class level I.T. team. The Desktop Support Engineer will provide local and remote support to Affinnova’s fast-growing, high-octane end user community.

Specifically, you will:
You will be involved with hardware and software repairs and upgrades, creating new systems, analyzing, testing, and assessing software and/or other technical changes to meet operational requirements.

REPORTS TO
This position reports to the VP of Engineering

CANDIDATE PROFILE & REQUIRED SKILLS

We are seeking a person who combines that rare cross between an entrepreneurial, infectious spokesperson.
Here are some of the specific abilities and skills the ideal candidate will have:

Record of Success – Proven track record of impacting results throughout your career by being the best at what you do and making unique technical contributions
Super Smart – Highly versatile thinker who can assimilate knowledge and understanding
Collaborative – Incredibly effective with people with the ability to solve their technical challenges
Innovative – Comes up with novel ideas and approaches to new opportunities that set us apart from the crowd that result in exceptional machine performance
Pragmatic – Does not reinvent the wheel once something works and figures out how to scale processes and practices that drive efficiency and effectiveness
Pride of Authorship – Intrinsically cares about the quality of their work
Flexible and Resourceful – Thrives in a dynamic, growth business where new challenges are the order of the day

EXPERIENCE AND QUALIFICATIONS

Two to five years of hands-on experience supporting end-users
Must have significant experience configuring, troubleshooting and supporting:
Windows XP/7
  • Office 2003/2007/2010
VPNs
Candidates are given preference with previous support experience with:
iOS devices, Windows Phones and Blackberry Devices (corporate environment)
Mac OS X desired
Confidence when working with end-users, both in-person and over the phone
Strong IT Fundamentals

EDUCATION

Undergraduate degree in a Computer related field.

Affinnova - 23 months ago - save job - copy to clipboard
About this company
Affinnova is revolutionizing how the world innovates. Our patented technology dramatically expands the field of creative ideas and reliably...