Desktop Support Engineer
Encore Capital Group - San Diego, CA

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The Company

Encore Capital Group is a leading provider of debt management and recovery solutions for consumers and property owners across a broad range of assets. Through its subsidiaries, the company purchases portfolios of consumer receivables from major banks, credit unions, and utility providers, and partners with individuals as they repay their obligations and work toward financial recovery. Through its Propel Financial Services subsidiary, the company assists property owners who are delinquent on their property taxes by structuring affordable monthly payment plans. Encore’s success and future growth are driven by its sophisticated and widespread use of analytics, its broad investments in data and behavioral science, the significant cost advantages provided by its highly-efficient operating model and proven investment strategy, and the company’s demonstrated commitment to conducting business ethically and in ways that support its consumers’ financial recovery.

Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. More information about the company can be found at .

The Opportunity

To support our goals in this area, we are seeking a Desktop Support Engineer for our San Diego office. The successful candidate will provide support to end users in the maintenance and problem resolution of hardware and software. They will also respond to incoming calls, email and employee requests for technical support. The Desktop Support Engineer is responsible for documenting, tracking and monitoring issues to ensure timely resolution and is responsible for creating and maintaining desktop images. This position will work with LAN Administrators as needed.

Primary responsibilities include:
Manage incoming employee requests (email, phone and in person) to resolve problems associated with the support of desktop hardware, images desktop application installation and desktop connectivity.

Manage user setup for LAN, AS/400 and Exchange mailboxes.

Document, track and monitor problem resolution ensuring timely resolution and clear communication with user.

Provide after-hours end user support.

Provide onsite facility maintenance as necessary.

Required skills, education, and experience:
Bachelor's Degree in Computer Science (preferred).

PC hardware knowledge; strong diagnostic skills in software – Microsoft Office (Word, Excel, Access, Power Point, Outlook), Win XP and SMS knowledge of AS400.

Strong customer service phone skills, strong interpersonal communication skills.

PBX knowledge a strong plus but not required.

Knowledge of Active Directory and Exchange a plus.

If you are looking for a rewarding career in a successful and growing organization, please submit your resume and salary history for consideration to and reference job code DESKTOP-TW in the subject line. Encore Capital Group is an Equal Opportunity Employer.

Encore Capital Group - 2 years ago - save job
About this company
43 reviews
Credit junkies, beware: Encore Capital Group has your number. The firm and its Midland Credit Management subsidiary purchase at a discount...