Desktop Support Engineer
Turn - Redwood City, CA

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Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco and Singapore. For more information, visit turn.com or follow @turnplatform
Please take a moment to view our award-winning culture video at: http://www.turn.com/working-at-turn/
In this key and impactful role the successful candidate will provide internally focused customer support across all business functions for Windows, AppleOS and Linux base platforms. The team's mission is to provide/insure high integrity and high availability internal business tools and solutions. Delivery of services will be in both a desktop support and systems administration capacity. The successful candidate will be supporting a high performing and collaborative set of customer groups and be a key contributor to ongoing and accelerated growth. They will be supporting MS Exchange, Jira, Great Plains and other high impact solutions in a robust and constantly improving backend suite. Consistent attention to the user desktop, mobile integration and a variety of applications support will be key. Turn has multiple offices, both domestic and international, so coordination of activities and resources across locations will be important. Because Turn is a top 4 provider of SaaS/Cloud base solutions for our external market customers this individual will have a wealth of technical expertise at their disposal, internally and externally.

Because we are a small team, your ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment will also be considered.

Responsibilities:
Support our Windows/Mac desktop environment
Support our Windows server environment
Create new user accounts in AD
Assist in basic network configuration
Image workstations/laptops/severs for deployment
Install/configure various Windows/Mac/Linux applications
Set up printers/fax machines/computers
Install servers and network equipment
Assist in maintaining IT inventory tracking system and our stock on hand
Work as part of the IT team to resolve Level 1 and 2 support incidents
Actively monitor IT maintained systems Professional Qualifications:

The ideal candidate has/is:
At least 3 years experience as a Windows, Mac and Linux administrator
Highly self-motivated
Basic networking skills including network switch configuration, VLANs, and cabling
Intermediate-level understanding of
Ethernet, IP addressing, DNS
Windows networking tools
Windows system tools
Mac OS troubleshooting
Windows AD admin tools
Microsoft Exchange 2010
Linux OS
ShoreTel VoIP Phone systems
SonicWall firewalls, VPN and access points
LifeSize video conferencing products
Juniper switches, routers and access points
Ability to clearly document their work
The ability to work in a multi-tasking environment
The ability to support remote users in varying time zones
Willing and able to
Work 9 AM to 6 PM, Monday through Friday
Learn quickly, work hard and enjoy
Perform on-call remote support
Work overtime/weekends as needed
Outstanding customer service skills
Outstanding time management skills
Outstanding communication skills, both written and verbal in English

Ideal certifications:
MCITP (Microsoft Certified IT Professional)
ACSA (Apple Certified System Administrator)
Location: Redwood City
In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

Turn - 16 months ago - save job - block
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