Responsible for analyzing and resolving desktop, portable, printer, peripheral, hardware and software problems including desktop network connectivity issues utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is primarily dispatched however may be dedicated to a customer site for extended periods of time.
Hand on/ working knowledge with respect to:
Computers, Multiple Operating Systems (including Win3.1, Win 95 all revs, Win 98 all revs, Win NT, Win 2000, Apple OS, Linux, Drive duplication / imaging, Knowledge of Applications installation and troubleshooting, Hardware Diagnostic Utilities All types of Printers (i.e. dot matrix, Inkjet, Laserjets, local and network, color, black & White), including troubleshooting, diagnosing and repair Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.) Network Connectivity (client / workstation specific) Novell and Microsoft OEM Warranty Procedures all manufacturers serviced at ESI Appropriate OEM Resources (i.e. manuals, resource CDs, Internet, etc.) Set up and configure network printing devices Network Administration (client / workstation specific) Novell and Microsoft Portable architecture (i.e. laptops, handhelds) Network Operating Systems Server Consoles Network Hardware
Required: A+ Certfication.
At least 2-4 year of experience with troubleshooting, diagnosing and repairing computer hardware, laser printers, configuration, software and operating systems.
At least 1 year experience with workstation network connectivity.
Preferred: Two or more years of experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems in a networked environment.
Required: High School Diploma or GED
Preferred: Two / Four year college degree or degree from Vocational Institute in related field of industry.
Required to have A+
Preferred: At least 1 Microsoft certification MCDST, MCP, MCSE, etc.
ESI is an Equal Opportunity Employer, and maintains a drug-free workplace.
Electronic Systems - 17 months ago
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