Desktop Support Specialist II
CharterCARE Health Partners - Providence, RI

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Summary: Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure and minor server related issues. Responsible for collecting Desktop inventory, decommissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, and managing user accounts The Level II position is the escalation point with the Desktop Support Team for critical issues and problems. Education: High School Diploma or GED required, Associate Degree or Technical Certifications preferred.

Licensure: None Experience: Minimum of 3-5 years of directly related experience.