Desktop Support Specialist
All Points Logistics - Winter Park, FL

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Desktop Support Specialist

All Points Logistics

is seeking a qualified

Desktop Support Specialist

for a contract to perm opportunity located in the

Orlando, FL

area. The qualified candidate will have the requirements listed below.

Position Description:

Desktop Support Specialist

is responsible for acting as first tier technical support handling both customer and IMS generated issues. This position will be a member of a team of Desktop Specialists that will be the initial contact point for call-in customers and will perform initial analysis and troubleshooting to rectify problems as well as escalate problems as directed.

Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the Southwest Florida area. All resources are highly qualified and certified to perform duties assigned.

Our Capabilities

  • Full-Service IT Outsourcing
  • PC Support
  • Network Administration
  • Hardware Resale – Dell, HP & Compaq Authorized Resellers
  • Software Resale
  • Custom Software Development
  • Network Security – Monitoring, VPN, Firewalls, etc.
  • Managed Services & Network Monitoring
  • Comprehensive Home Office Support
  • Cabling & Wireless Network Installations
  • Web Site Development, Management & Hosting
  • Application Hosting (ASP)
  • Remote Maintenance & Support
  • IT Strategy & Implementation Planning
  • IT Asset Management
  • Telecommunications (Local, Long Distance, Internet)
  • Telecommunications Management (VPN, Frame Relay, WAN)
  • Telecommunications Systems Sales (Avaya, Nortel, etc.), including VoIP/IP Communications and traditional analog/digital phone systems
  • Consulting – Business Process, ERP, CRM, Sarbanes Oxley, HIPAA, etc.
Essential Duties and Responsibilities:
1. Act as the initial contact for customer initiated issues.

2. Handle customer initiated issues.

3. Handle IMS generated issues.

4. Perform bench-level hardware troubleshooting and repair as needed.

5. Perform preventative maintenance on IMS customers’ networks and systems.

6. Maintain acceptable patch levels on assigned networks.

7. Document and prepare higher level issues for level 2 and level 3 engineers.

8. Provide on-site technical support as needed.

9. Provide functionality testing on new patch releases as needed.

  • Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Beginning/Intermediate knowledge of networked workstation and server configurations
  • Beginning/intermediate knowledge of network devices (routers, firewalls, switches)
  • Excellent communications/customer relationship skills
  • Excellent organizational skills
Educational Requirements:
  • AS/BS in Computer science or related discipline, A+, Network+, MCP or equivalent industry experience.
  • Work Experience Requirements:
  • 1 to 3 years of desktop experience
  • Help Desk experience a plus
  • 1 -3 years server experience a plus
Compensation and Benefits:
  • Competitive Compensation
  • Medical, Dental and Vision Insurance benefits, 401k with 50% match, Paid Vacation, etc.
  • A great working environment
For immediate consideration apply at on our Careers page or contact us at 256.963.0142 for additional information.

All Points Logistics, LLC is an EEOC M/F/D/V Employer

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