Desktop Support Specialist
Hanger, Inc. - Austin, TX

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Responsible for providing end user support for hardware, software and network assistance. Duties consist of handling Level II and III (when possible) Help Desk tickets. Software and Hardware support may require installation and configuration for both “off the shelf” and customized software to include financial and HR systems.

Essential Functions:
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, Triage Level II and Level III (as required) trouble tickets
Has the ability to install and configure complex hardware, software applications and to provide support for upgrades and enhancements
Hardware image configuration management for desktop, laptops, and servers.
Verify issue resolution with the customer and update the Help Desk ticketing system
Work closely with infrastructure, database, and development personnel to resolve user issues
Communicate plans and progression of issue resolution in a timely manner
Actively contribute to ongoing process improvement
Configure, install and support servers, desktop hardware, and software
Document fixes and contribute to the standardization of processes and procedures

Additional Responsibilities:
Performs other duties or special projects as assigned i.e. Hardware and software roll-outs

Requirements/ Skills:
Four year degree or 3-5 years related experience required
Minimum 3 years of experience supporting Windows 2000 and XP environment
Strong communication, interpersonal, and analytical skills
Ability to work independently and in a dynamic environment
Healthcare experience desired
Must have experience of Compaq, HP , and Dell desktop, laptop, and servers

Hanger, Inc. - 18 months ago - save job - block
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