Desktop Support Specialist
Kamis - McLean, VA

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Description: Desktop Support Specialist

Duration: 6 month contract

Job duties:

Provide technical support and help desk services for the user community by implementing combined customer service, technology training, and computer trouble shooting abilities consistently

Complete appropriate documentation associated with ticket management by providing detailed documentation of all tasks, troubleshooting steps and current status of each incident by making appropriate entries in BMC Service Desk Express

Install, configure, and support computers running Windows XP, Windows XP Embedded and Windows 7

Install, configure and support current common COTS software including Microsoft Office and McAfee Endpoint Encryption (SafeBoot)

Create, load, and manage desktop, laptop, and thin client images using SCCM 2007 and Altiris

Ability to conduct research into a wide range of computing issues as required

Troubleshoot and diagnose XP, both hardware and software

Schedule or perform the repair and/or replacement of defective computer equipment

  • Solid desktop support and troubleshooting skills, including hands-on experience with HP hardware (desktop, laptop and thin client) running Windows Operating systems
Proven analytical and problem-solving abilities

Experience with Microsoft Windows XP Professional

Experience with Microsoft Active Directory Users and Computers

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building and customer service, listening, and questioning
  • Highly self motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment

Attention to detail

Strong documentation skills
  • Ability to lift 50 pounds
  • 5+ years related work experience
A+ certification (or equivalent experience)

Additional desired skills:

Working knowledge of SCCM 2007 and Altiris
  • Working knowledge of McAfee Antivirus and ePO
Experience with McAfee Endpoint Encryption (SafeBoot)

Experience with Symantec DLO
  • MCDST / MCP / MCSE certification a plus

Minimum Education Required: High School

Years of Experience Required: 3+

About this company
Kamis is a provider of human resource capital solutions. We are a firm of proven professionals, committed to a high standard of excellence,...