Desktop Support Specialist
LiveOps - Redwood City, CA

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Liveops is looking for a Desktop Support Specialist to assist the Information Technology team meet the needs of their internal clients. This position is for an experienced IT specialist with a diverse background and knowledge set. The right candidate is an exceptional trouble shooter with a high level of customer focus.

Extensive Mac configuration, repair, troubleshooting, and imaging
Mac Mail Clients - Outlook, Entourage, and Mac Mail/iCal configurations, troubleshooting, repairs
Extensive support of remote users (mostly PC and Mac)
Smartphone Configuration/Maintenance(iPhone, Android, Windows Mobile)
Exchange server configurations/troubleshooting
Install (add, move, change), maintain, and configure end user hardware and software, for PCs, Macs, network printers and other network devices.
Generate, track and close trouble support tickets for all IT related issues in a timely manner
Troubleshoot and diagnose hardware, software, and network problems, tune performance of systems affecting end users, and independently design solutions to problems using discretion and technical expertise.
Complete special project assignments as needed
Perform network administration (adds, moves, changes), maintenance, and configuration for network accounts
Providing back-up support as needed for the Windows Systems Administrators
Write & update technical and procedural documentation related to installation, testing of new configurations and maintenance of Macs and PCs
Bonus to know VoIP/PBX telephony system configuration/troubleshooting (Cisco)
Bonus to know AV equipment setup/troubleshooting

Extensive Mac experience, At least three years of experience in an IT technical support/desktop support position supporting Mac systems as well as Windows systems and Web Applications
3 - 4 years' of professional work experience in a dynamic office environment, including:
3 years' of experience with Mac and PC hardware, Windows XP, Windows 7, LAN & TCP/IP
2 - 3 years' of experience with Microsoft Windows, Microsoft Office suite and related Windows applications
Working knowledge and experience with Ghost imaging software
Working knowledge and experience with TrendMicro AntiVirus software or other enterprise antivirus solution
Basic knowledge and experience working in an Active Directory environment
Strong customer-service focus and supportive, helpful attitude
Excellent oral and written communication skills, and ability to effectively interact with all levels of the organization
Sound judgment and decision making qualities when accommodating unscheduled service requests or emergencies
Exceptional trouble-shooting skills
Ability to lift and move PC equipment
Self-motivated; works effectively with minimal supervision

About LiveOps:
The LiveOps mission is straight forward; we will be the industry leader in Enterprise truly tested cloud based Contact Center technologies and services by optimizing agent and customer interactions and thus revolutionizing the way companies engage with their customers. We have been built from the ground up for the virtual work world. The LiveOps On-Demand Contact Center Platform was designed to support every step in the virtual call center life cycle. As a result, call centers can rapidly scale technology and agent capacity when call volumes peak, and safely decrease capacity during off-peak hours.

By joining LiveOps, you'll work with the most dynamic team in the contact center industry. We’re at the forefront of building an advanced Cloud-based contact center platform with un-matched scalability and industry-leading availability. Whether it’s agent sourcing, on-boarding and certification processes, call center operations, or infrastructure technology, our expert team focuses on real-world solutions that will save Enterprise organizations valuable time and money.

Don’t want to believe us – read what a recent analyst stated about Live Ops after their review: “LiveOps is highly responsive to the needs of their customers and are rapidly delivering innovation and enhancements to the contact center infrastructure market. The new functionality being delivered by LiveOps shows their commitment to their customers and the market.”

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