Desktop Support Specialist
WaveCreste - Dallas, TX

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WaveCreste is currently seeking a highly motivated individual for a Desktop Support Specialist position located in Dallas, TX.

WaveCreste is an IT professional services, consulting and outsourcing company helping clients in the telecommunications and high tech industries leverage technology to improve business results. Our unique Rural Sourcing service delivery model features our rural U.S.-based solution centers, the deep industry expertise of our people, and tight collaboration with our clients. This approach provides our clients with superior value and ease-of-management when compared to in-house or offshoring solution sourcing options.

WaveCreste was spun off from Genesis Networks in 2011 and has been delivering value for clients since 2001. Our clientele includes some of the leading Fortune 50 telecommunications and high tech companies. WaveCreste is headquartered near Boston, Massachusetts, and employs more than 300 systems professionals.

You will be expected to provide world class technical support to our customers, implement technology solutions within the organization, provide technical and customer support on a broad selection of technologies and business applications and deliver innovative research to address a wide array of issues and challenges.

This role requires an individual who is: outgoing, a self-starter, has excellent communication skills, enjoys working as part of a team, can successfully multi-task, and able to walk busy executives through both complex and simple technical issues.

Required Skills:
Windows 7
Microsoft Office 2007, 2010
McAfee Antivirus software

Desired Skills:
Citrix VPN Client configuration and troubleshooting
Wireless configuration and troubleshooting

Certifications:
Comptia A+ Certification (optional)

Additional Requirements:
Ability to follow directions
Detail orientation
2+ Years of Customer Service experience
Ability to lift, move, ship and install/configure Computer equipment (up to 75 LBS)
Motivated Team Player
Excellent Written and Oral communication skills
Ability to travel (up to 75%)

WaveCreste - 19 months ago - save job - copy to clipboard
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