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Desktop Support Specialist
This position is based in Albany, NY
Life at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.
The area: Infrastructure Application Services
At nfrastructure, we continually look for ways to create sustainable value for our customers. We do that first and foremost by delivering unmatched performance to more than 150 large enterprises across North America. nfrastructure’s Appliction Services Division embodies that pursuit. This new division is responsible for designing, building and operating the infrastructure that will support our managed services customers such as NYS DOT and the Research Foundation of SUNY. It will be responsible for managing and maintaining the new Cloudtricity environment, the planned desktop virtualization offering, and the new Oracle application environment, to cite a few. Similarly, Infrastructure Application Services will be responsible for and providing these same managed services to our nployees as customers of the managed services division, from networking to desktops, from active directory to unified communications and everything in between. We are devoted to helping our clients find relevant solutions that meet their changing needs and to consistently exceed their expectations. So if you are proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment, Managed Services may be the right place for you.
The role: Desktop Support Specialist
As a Desktop Support Specialist, you will be responsible for providing Level 1 technical support for hardware and software issues as related to desktop technology. You will provide excellent customer service while handling multiple requests spanning a variety of technologies. You will upgrade, install and support all necessary hardware and software.
- Install and configure PC/Laptop computers and application software as specified.
- Apply standard software images on desktops /laptop computers.
- Support meeting room technology
- Respond to and resolve desktop service requests and incidents, utilizing other resources, if necessary
- Document resolution to desktop issues, propose solutions to root cause problems
- Maintain hardware and software inventories
- Assist in hardware and software upgrades and patches
- Bachelor’s degree in related field or equivalent experience
- 2+ years’ experience with desktop hardware, software and imaging
- Familiarity with common applications like Windows and Microsoft Office
- Excellent customer service and communication skills
nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.
More information about nfrastructure can be found at www.nfrastructure.com
Apply for this job or another online today at www.nfrastructure.com/company/careers
nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.
nfrastructure - 20 months ago