Desktop Support Technician
Blizzard Entertainment - Irvine, CA

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Team

:

IT - Information Systems

Blizzard Entertainment's global information systems team is
looking for a self-motivated, skilled information technology (IT) desktop
support technician to help maintain Blizzard’s client computing environment. The
ideal candidate is a proactive, extremely detail oriented individual with
strong interpersonal skills and a desire for providing a great customer service
experience. Primary duties include day to day support of client computing
related issues such as software deployments, hardware troubleshooting and
analysis, and system imaging and deployment. This individual will serve
as the first response technical assistance to our user base and will be
accountable for tracking issues through to resolution. Candidates for
this position must be experienced with working in an environment with a number
of operations systems, software packages and hardware configurations, as well
as having excellent troubleshooting / problem solving skills.

Responsibilities

Respond to service desk tickets, telephone calls, emails and
personnel requests for technical assistance.

Provide support to end users on a variety of issues ranging
from hardware, software, network and account management.

Identify, research, and resolve technical problems relating
to PCs, Macs, printers, copiers, client software, and client server.

Document, track, and monitor problems and tickets to ensure
timely resolutions.

Relies and adheres to instructions and pre-established
policies to perform the functions of the job.

Requirements

Must have outstanding customer service skills

Strong written and verbal communication skills, including
the ability to communicate and present complex issues and analyses in an
effective manner

Proficient and knowledgeable with installing and maintaining
Windows XP, Vista, Windows 7, and Mac OSX

Experience in building and troubleshooting PC hardware

Good organization and time management skills

Excellent team player and experienced working with multiple
team members to accomplish complex tasks

Extremely dependable

Positive and "can do" attitude

Willing to work weekends if needed

Able (and willing) to lift a minimum of 70 pounds

Pluses

Associate's degree in a related area

Familiarization with Remedy Service Desk

Familiarization with SCCM and MDT

Basic knowledge of networking technologies (TPC/IP, DNS,
DHCP)

Job Status

:

Full-time Permanent

Primary Location

:

United States-CA-Irvine

Requisition ID

:

130002Q

Blizzard Entertainment - 15 months ago - save job - block
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