IT - Information Systems
Blizzard Entertainment's global information systems team is
looking for a self-motivated, skilled information technology (IT) desktop
support technician to help maintain Blizzard’s client computing environment. The
ideal candidate is a proactive, extremely detail oriented individual with
strong interpersonal skills and a desire for providing a great customer service
experience. Primary duties include day to day support of client computing
related issues such as software deployments, hardware troubleshooting and
analysis, and system imaging and deployment. This individual will serve
as the first response technical assistance to our user base and will be
accountable for tracking issues through to resolution. Candidates for
this position must be experienced with working in an environment with a number
of operations systems, software packages and hardware configurations, as well
as having excellent troubleshooting / problem solving skills.
Respond to service desk tickets, telephone calls, emails and
personnel requests for technical assistance.
Provide support to end users on a variety of issues ranging
from hardware, software, network and account management.
Identify, research, and resolve technical problems relating
to PCs, Macs, printers, copiers, client software, and client server.
Document, track, and monitor problems and tickets to ensure
Relies and adheres to instructions and pre-established
policies to perform the functions of the job.
Must have outstanding customer service skills
Strong written and verbal communication skills, including
the ability to communicate and present complex issues and analyses in an
Proficient and knowledgeable with installing and maintaining
Windows XP, Vista, Windows 7, and Mac OSX
Experience in building and troubleshooting PC hardware
Good organization and time management skills
Excellent team player and experienced working with multiple
team members to accomplish complex tasks
Positive and "can do" attitude
Willing to work weekends if needed
Able (and willing) to lift a minimum of 70 pounds
Associate's degree in a related area
Familiarization with Remedy Service Desk
Familiarization with SCCM and MDT
Basic knowledge of networking technologies (TPC/IP, DNS,
Blizzard Entertainment - 15 months ago