Desktop Support Technician
Heritage Auctions - Dallas, TX

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Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Apply your talents in our unique and innovative environment. Heritage Auctions ( HA.com ) is #1 in the collectibles auction field and our auction categories include coins , sports , comics , historical , entertainment and music ... and many more !

SUMMARY: Responsible for providing daily support to all network users.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide desk-side support of end user issues, such as:
New user and equipment deployment
Internal application troubleshooting
Ticket management
Proactive documentation of technical procedures

Participate in coordinating and planning special projects
Cross train with other technicians
Researche new products for required solutions
Other duties may be assigned

EDUCATION and/or EXPERIENCE: Must have a high school diploma or equivalent; Bachelor's degree in IT preferred; minimum 2+ years of related experience and/or training; or equivalent combination of education and experience.

SKILLS & ABILITIES: Must have proficient technical skills in Windows XP & Windows 7, Dell laptops and desktops, HP laptops and desktops, Citrix Client, Cisco VPN Client, Remote Desktop, and Wireless Network Client.

PHYSICAL & MENTAL DEMANDS: To perform this job successfully, the individual must be able to withstand long periods of sitting and looking at a computer monitor for approximately 8-12 hours on a daily basis.

WORK ENVIRONMENT: Individual must be able to work independently in a fast paced team environment. Candidate must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations. This role is on-call one weekend per month and required to travel one week out of every 4-6 weeks. To meet business needs, some evenings may be required. This position may also provide occasional Executive support offsite. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The following are attributes that we are seeking in all employees at Heritage:

Self-motivation, intelligence, and strong work ethic
Willingness to learn
Ability to follow set standards and take direction
Ability to analyze and propose solutions to problems
Ability to work in a fast-paced, multi-project, and dynamic environment
Absolute drive to complete projects on time and in a detailed manner
Excellent organizational skills: accurate and thorough
Excellent communication skills: listening, writing, and verbal

We are a non-smoking company and also require that all applicants submit to a drug screen and background check.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers and persons with disabilities. EOE

If you are interested in joining the Heritage family, please apply below.

Heritage Auctions - 18 months ago - save job - block
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About this company
6 reviews
Heritage Auction Galleries (formerly Heritage Galleries & Auctioneers) wheels and deals in rare collectibles, from coins to comic books....