Desktop Support Technician
Motricity - New York, NY

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Role Responsibilities:
  • Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related peripherals.
  • Supports users with telephone and collaboration equipment and related software
  • Addresses and resolves hardware, software and customer issues.
  • Provides positive customer experience with each customer interaction.
  • Ability to troubleshoot hardware, software and network issues and escalate to appropriate resources within or outside the company
  • Manages tasks and projects from multiple streams (in-person, email or request queue)
  • Can prioritize tasks, set proper expectations with users and routinely provide status updates to management
  • Engages users to determine their potential future business requirements.
Required Skills

Technologies:
Windows 7

Active Directory

SCCM

Microsoft Exchange, Office and Outlook

Local and Wide-Area Networks

MacOS

Mobile enterprise integration: Blackberry, IOS, Android

Experience with technologies supporting: Conference calling, desktop sharing, unified communications, VoIP and video conferencing

Required Experience

Must have experience working as the principal IT support resource for senior-level management

Willing to work with a distributed team across geographic areas and time zones

Must be willing to work independently yet within the support standards established by the department

Have experience working with request management technology and have the ability to prioritize tasks and projects and communicate to management when guidance is needed.

1-3 Years experience in supporting office IT technologies

Motricity - 20 months ago - save job - block
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