Desktop Support Technician
Nesco Engineering & IT - Tucson, AZ

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Nesco Resource is currently recruiting for a Help Desk Support for our client in Tucson, AZ! Responsibilities: Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources in the Product Procedures directory and on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users.
Performs a variety of tasks. Reviews, analyzes, and evaluates business systems and user needs. Time would be balanced between call center troubleshooting and troubleshooting at the desktop. Strong Microsoft product knowledge particularly Office Suites and all Operating systems. Desired to have an associate's degree in a related area and 2-4 years of experience in the field or in a related area, MCP a plus. Ability to be on-call 7 x 24 on a weekly rotating basis.. Technical knowledge of PC and desktop hardware. Hardware troubleshooting experience. A+, Network+, OR Security+ certified a plus!!!! Able to read and understand technical manuals, procedural documentation, and OEM guides. Two or more years in an IT related discipline is preferred. If you are interested in this opportunity or other opportunities available through Nesco Resource and Technical, please apply online or email resume to or call 520-319-1011At Nesco Resource, our flexible staffing solutions include contract, contract-to-hire, and direct placement services. We employ specialized recruiters focused in the fields of Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.