Desktop Support Technician
Sirius XM Radio - New York, NY

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Sirius XM Radio Inc. is America's satellite radio company. SiriusXM broadcasts more than 135 channels of commercial free music, and premier sports, news, talk, entertainment, traffic and weather to more than 20 million subscribers. We are one of the world's largest pure-play audio entertainment company and we are among the largest subscription media companies in the United States. SiriusXM broadcasts to subscribers everywhere they want to listen in cars, on boats, in the home or office, and through a wide range of mobile devices.

SiriusXM offers an impressive array of content that spans virtually all genres and interests, including Howard Stern, Martha Stewart, Oprah Winfrey, Rosie O'Donnell, Jamie Foxx, Barbara Walters, Opie & Anthony, Bob Edwards, Chris "Mad Dog" Russo, Jimmy Buffett, The Grateful Dead, Willie Nelson, and Bob Dylan, among others. SiriusXM is the leader in sports programming as the Official Satellite Radio Partner of the NFL, Major League Baseball®, NASCAR®, NBA, NHL®, and PGA TOUR® and offers major college sports.

We have arrangements with every major automaker for installation of satellite radio in their vehicles. Our products are available through shop.siriusxm.com and at retail locations nationwide. SiriusXM programming is also available at siriusxm.com/whatson , and on Apple iPhone and iPod touch , BlackBerry and Android-powered mobile devices using the SiriusXM Premium Online App.

SiriusXM provides premium real-time video, traffic, weather, data and information services for subscribers in cars, trucks, RVs, boats and aircraft through SIRIUS Backseat TV™, XM NavTraffic®, SIRUS Traffic™, XM Nav Weather™, and SIRIUS Marine™, among others.

Position Description:
Position Summary:
Responsible for reviewing, analyzing, and evaluating information technology systems operations as well as assisting with the daily end user support of the employees at SIRIUSXM. The position requires the individual to act independently through the use of skills, experiences, and training to resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals. Also answers Helpdesk telephone service calls and assists with network infrastructure support.

Duties and Responsibilities:
Sets-up and provides maintenance to PCs, MAC Computers and related hardware/software
Helps maintain hardware/software inventories
Assist with backup tape rotation
Processing of software installation requests
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices (Blackberry, iPhone, iPad, Android, etc.)
Documents, maintains, upgrades and replaces hardware and software systems for desktop and peripheral equipment
Supports and maintains user account information including rights, security and systems groups
Reviews and evaluates information technology systems operations

Supervisory Responsibilities:
There are no supervisory responsibilities associated with this job

Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Systems or related course of study or equivalent experience required
Six (6) to ten (10) years of previous experience in an IT technical support role required, or an equivalent combination of education and experience

Requirements and General Skills:
Knowledge of commonly used concepts, practices and procedures within SIRIUSXM, its corporate IT department and the IT field
At least six (5) years’ experience with PC hardware and software desktop support
A positive attitude and a conscientious commitment to customer service and problem resolution
Ability to work flexible hours including late nights (up to midnight), weekends and holidays
Performs related duties as required

Technical Skills:
PC Hardware and Software Troubleshooting
Windows XP Professional
Windows 7 is a plus
Proven ability to support virtual desktops and applications is a plus (Citrix)
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
A basic understanding of Windows TCP/IP networking
Macintosh hardware and software (Snow Leopard) Lion OS is a plus
Active Directory User/Computer Account Administration
Microsoft SMS/SCCM
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)

Equal Opportunity/Affirmative Action Employer M/F/V/D

About this company
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You might say radio programming from this company comes from a higher plane. SIRIUS XM Radio operates satellite radio systems under the...