Identifies, researches, and resolves complex technical problems... Receives phone calls and emails from users having problems with computer software and hardware or inquiring how to use specific software, printing, electronic mail, and operating systems... Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, and procedures... Logs all problem tickets into an incident tracking system such as HEAT, ...
washingtonpost.com - 30+ days ago
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