• Experienced: you bring at least three years supporting Microsoft Windows 7 users and two years supporting OS 10.4 and higher users; your technical experience is broad, including VoIP troubleshooting and networking, LAN and WAN skills
• Ambitechstrous: you’re pro at fixing the technical problems of any Mac or PC, and are knowledgeable in both Windows and Mac versions of Adobe products and the Microsoft Office suite; bonus points for 3D software XP
• A communications black belt: you communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you’re comfortable commingling and collaborating with all brands, addressing needs using your friendly people skills
• A problem assassin: you conduct problem reconnaissance and termination with the skill and ruthlessness of agent 007, easily identifying and troubleshooting problems, resolving conflicts and finding solutions; you’re probably armed with ITIL knowledge to help you complete IT missions
• Adequately buff: you’re comfortable lifting 35-60 pounds, because computers are beefy and fully-loaded with the latest tech
• Player-focused: as a player and IT Frontline Support, you have a unique perspective on how technological wizardry enables virtual wizardry and keep a foot in both realms
• Be the owner of every IT ticket that comes your way: investigate, troubleshoot and fix problems, calling in reinforcements when needed; utilize IT systems and procedures to continuously improve service methodology
• Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches and print servers
• Communicate with all, including leadership, to provide key problem status updates and ensure compliance with standards and security policies
• Implement and support VoIP telephony solutions
• Provide roving support, documentation and training throughout.
We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions,...