Desktop Support
Prosum Technology Services 3 reviews - Santa Monica, CA

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• Experienced: you bring at least three years supporting Microsoft Windows 7 users and two years supporting OS 10.4 and higher users; your technical experience is broad, including VoIP troubleshooting and networking, LAN and WAN skills

• Ambitechstrous: you’re pro at fixing the technical problems of any Mac or PC, and are knowledgeable in both Windows and Mac versions of Adobe products and the Microsoft Office suite; bonus points for 3D software XP

• A communications black belt: you communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you’re comfortable commingling and collaborating with all brands, addressing needs using your friendly people skills

• A problem assassin: you conduct problem reconnaissance and termination with the skill and ruthlessness of agent 007, easily identifying and troubleshooting problems, resolving conflicts and finding solutions; you’re probably armed with ITIL knowledge to help you complete IT missions

• Adequately buff: you’re comfortable lifting 35-60 pounds, because computers are beefy and fully-loaded with the latest tech

• Player-focused: as a player and IT Frontline Support, you have a unique perspective on how technological wizardry enables virtual wizardry and keep a foot in both realms


• Be the owner of every IT ticket that comes your way: investigate, troubleshoot and fix problems, calling in reinforcements when needed; utilize IT systems and procedures to continuously improve service methodology

• Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches and print servers

• Communicate with all, including leadership, to provide key problem status updates and ensure compliance with standards and security policies

• Implement and support VoIP telephony solutions

• Provide roving support, documentation and training throughout.

About this company
3 reviews
We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions,...