Desktop Technician
Baltimore County, MD - Towson, MD

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Regular Schedule: 34 Hours per week

A non-merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Examples of Duties:
Under general supervision, the Desktop Technician resolves service tickets as assigned by the Service Desk with a focus on providing outstanding customer serviceand prompt technical resolution. Support will include:
Maintaining and upgrading PC hardware, peripherals and PC software.
Maintaining current technical competence through self-study, attending employer-provided training, and attending meetings that provide updated information about the current computing environment.

Providing exceptional customer service at all times.
Managing tickets in queue in a timely manner.
Resolving the technical issue presented in support tickets and providing clear and concise documentation on resolution of each ticket.
Being aware of and adhering to all policies and procedures.
Will be assigned to various project related work such as departmental moves and yearly PC replacement.
Participating in annual inventory process.
Performs all related work as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of required qualifications for similar positions. They may not include all of the essential job functions of each position. Each position may not be required to perform all of the essential job functions listed.)

Required Qualifications
High School Diploma


At least four (4) years' experience in PC repair and support in a networked environment, including:
Installation, maintenance, upgrades and repair of PC hardware; Supporting HP printers;
Installing, troubleshooting and configuring Windows 2007, and Windows XP operating systems; Basic knowledge of virtual desktop environment; Basic networking knowledge (TCP/IP); Basic knowledge of Windows Active Directory; Basic knowledge of Citrix environments, ICA Client; Advanced troubleshooting and installing email clients;
Writing clear, concise instructions and various documentation; Effectively communicating both in writing and verbally;
Using and troubleshooting of MS Office suite;
Working with various PC peripheral equipment such as scanners, plotters, printers, and mobile devices;
Working with AV related equipment such as projection systems including setup and maintenance;
Working as a project team member for a variety of IT-related projects;
Working with Zenworks;
Working with Imaging products.
Knowledge of troubleshooting hard drive encryption.

Required License
Possession of a valid driver's license equivalent to a noncommercial class C, Maryland driver's license is required at the time of application.

Preferred Qualifications
A+ training and certification
Dell Hardware certification
MCP certification
CCA certification

Proof of Education and/or Certifications
Applicants are required to submit proof of education beyond high school to meet the required qualifications and/or preferred qualifications of the position. Diplomas or transcript must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (

Documents must be mailed or delivered to:
ATTN: Desktop Technician
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

Documents must be received in the Office of Human Resources no later than July 5, 2013.

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment:
Physical and Environmental Conditions
The work of this classification involves the moving and setting up of computers and office equipment.

This position also requires travel to various locations within the county and may require the use of personal vehicle.

Technicians are responsible for maintaining current technical competence through self-study, attending employer-provided training, and attending meetings that provide updated information about the current computing environment.

Technicians will be required to join an on-call rotation to provide after-hours desktop computer technical support to end users.

Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Baltimore County, MD - 13 months ago - save job - block
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