Desktop Technician
Trailer Bridge, Inc. - Jacksonville, FL

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The Desktop Technician is responsible for installation and support of Windows desktop computer software, hardware, printers, LAN wiring, copiers, phone equipment, and telecom circuits.

Qualifications

3+ years of Desktop support

1+ years of Service Desk experience

A+ certification

Imaging software such as Ghost

Good skills using Microsoft Office products

Active Directory maintenance experience on Microsoft server operations.

Bachelor’s degree preferred. Relevant education will substitute for experience.

Excellent verbal and written communication skills.

Excellent organizational skills.

Bilingual a plus (Spanish/English).

Responsibilities

The Desktop Technician is responsible for installation and support of Windows desktop computer software, hardware, printers, LAN wiring, copiers, phone equipment, and telecom circuits. This person also assists in routine network maintenance, troubleshooting tasks, and PC equipment purchases.

Duties

Maintains a high degree of proficiency in the following areas of responsibility:

Installing Windows operating systems and associated software and hardware

Installing and supporting networked printers

Responsible for level 1 support and coordinating with vendors for LAN wiring, copiers, phone equipment, and telecom circuits.

Routine functions of the network infrastructure including, but not limited to, daily backups, active directory maintenance, Service Desk support functions and network troubleshooting

Responds to and communicates customer needs in a professional manner.

Troubleshoots and responds promptly to all customer project requests as directed by the Sr. Manager, Information Technology.

On call to support after hours issues and problems

May require working occasional after hours and weekends

Trailer Bridge, Inc. - 20 months ago - save job - block
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