Digital Onboarding Specialist
Teradata - Indianapolis, IN

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Digital Onboarding Specialist - 150484 Description
      The Teradata Applications Digital Onboarding Specialist is responsible for supporting the customer and account team in the overall success of Teradata customers using our application for email, mobile and other digital messaging. As part of our digital team, you’ll ensure high quality customer experiences, marshal resources on behalf of customer needs and help customers optimize their efficiency and effectiveness in using our application to achieve digital marketing goals and objectives. The Digital Onboarding Specialist is tasked with working with the Teradata team to ensure customer satisfaction and reference-ability.

      Responsibilities:
      • Become an expert user of Teradata’s Digital Messaging Product. You will need to work with the internal team to direct customers on the best way to optimize product functionality to meet marketing objectives. You will be responsible for working with the account team to collect and manage details around:
        • The onboarding and IP warm up process
        • Digital marketing best practices advice and recommendations
        • Ability to create email and mobile reports and work with team to make recommendations around program improvement and optimization. Must have a working knowledge of Email Response metrics and know how to use them to make program recommendations.
      • Interface to other departments with the purpose of finding the best solutions for our clients (sales, project management, product management, IT etc.)
      • Project management of key customer account tasks.
      • Support Digital Success Manager in account planning—planning and forecasting of client activity and opportunities, projects and products, and relationship building efforts (business reviews, client visits, presentations, etc.) on a monthly, quarterly and annual basis
      • Client communication
      • Account team communication—maintain open communication on client issues and ensure everyone is informed of client expectations; troubleshooting and escalation of client issues internally
      • Stay up to speed on the latest in Email, Mobile and Digital best practices. Collaborate and communicate best practices within the EDS team, internal Teradata organization, and
      • Collaborate in the development of methodologies, approaches and models for Teradata’s products and solutions, as well as the standardization of these solutions, documentation and processes for the organization
      • Collaborate with the EDS team, product management, and internal documentation teams to build out documentation outlining “tips and tricks” and recommendations around how to do things like build and execute campaigns, build and review reports, and industry recommendations around things like metric benchmarks, testing strategies, etc…
      • Diagnose email delivery issues such as authentication and spam filtering issues
      • Access MTAs to monitor mail traffic and pulling delivery logs
      • Help resolve email blocks by ISPs via technical and negotiating means

      Qualifications
      • 3-5 years of direct customer ownership and account management experience.
      • 2-3 years of specific email campaign management experience with direct responsibility for building and reviewing email campaign reports and participating in recommendations around improvement to email campaign metrics.
      • Excellent grasp of wider marketing technology landscape (web analytics, email services, social media and mobile)
      • Demonstration of participation in industry groups around digital best practices (EEC, DMA, Marketing Sherpa, etc…)
      • Solid writing skills; experience creating customer or consumer facing content.
      • Desire to grow and develop expertise in mobile marketing.
      • Capable of managing internal teams and milestones ability to identify and define new process requirements where necessary.
      • Able to research and resolve customer inquiries by taking ownership of the inquiry/issue, engage the appropriate resources and drive to closure.
      • Strong project management and organizational skills.
      • Customer service and deadline focused with a professional demeanor and commitment to providing quality customer experience
      • Professional customer service attitude, enthusiastic, reliable, detail-oriented and self-motivated.
      • Bachelor’s degree in Business or Marketing field preferred.
      • 3-5 years of direct customer ownership and account management experience.
      • 2-3 years of specific email campaign management experience with direct responsibility for building and reviewing email campaign reports and participating in recommendations around improvement to email campaign metrics.
      • Excellent grasp of wider marketing technology landscape (web analytics, email services, social media and mobile)
      • Demonstration of participation in industry groups around digital best practices (EEC, DMA, Marketing Sherpa, etc…)
      • Solid writing skills; experience creating customer or consumer facing content.
      • Desire to grow and develop expertise in mobile marketing.
      • Capable of managing internal teams and milestones ability to identify and define new process requirements where necessary.
      • Able to research and resolve customer inquiries by taking ownership of the inquiry/issue, engage the appropriate resources and drive to closure.
      • Strong project management and organizational skills.
      • Customer service and deadline focused with a professional demeanor and commitment to providing quality customer experience
      • Professional customer service attitude, enthusiastic, reliable, detail-oriented and self-motivated.
      • Bachelor’s degree in Business or Marketing field preferred.

      DATA12

      Job : Other
      Schedule : Full-time
      Primary Location : Americas-United States-Colorado-Denver
      Other Locations : Americas-United States-Indiana-Indianapolis
      Organization : Customer Service

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      Teradata is a global leader in analytic data platforms, marketing and analytic applications, and consulting services. We help organizations...