Direct Banker, Operations Center
Capital City Bank Group 25 reviews - Tallahassee, FL

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Closing Date: February 20, 2013

Knowledge, Skills and Abilities (KSA) Required:
·Minimum high school diploma or equivalent. Relevant experience may substitute for the education requirement.
·Successful completion of in-house training program or other approved program.
·Candidate must possess ability to exercise sound and reasonable judgment, apply initiative and work with little supervision.
·Ability to prioritize work and multi task.
·Ability to communicate effectively and interact positively with all clients as well as fellow associates.
·Must be knowledgeable and familiar with PC's.
·Use and knowledge of standard office equipment, proficiency in data entry/typing.
EOE/Drug Free

Job Description:
Direct Banker - Sales & Service Specialist - More than your bank. Your banker.

M-F,40 hours per week

Job Duties / Details of Direct Banker:
·Receives incoming calls, which are predominantly routine, but may require deviation from standard screens, scripts and procedures and provide client service with the objective of extending contact to sell new or additional products and/or services.
·Handles incoming calls with intent of providing client satisfaction and retention. Selling is the primary function of this position.
·Requires extensive knowledge as to the structure of the company and its products and services to maximize the profit potential of each client via the telephone. This individual must be able to handle multiple tasks and have strong organizational skills. Additionally, this individual will be required to meet and track monthly sales goals.
·Follow up on sales and service requests.
·Cross-sell relevant products and services and refer clients to other departments, as appropriate.
·Originates consumer loan and credit card applications.
·Submit research requests, maintenance requests and error resolutions.
·Quote consumer, commercial and real estate loan information.
·Grants loan extensions, based on approved guidelines.
·Via use of a personal computer, summon client data and transactions and appropriately updates account records.
·Keep records of number of calls processed.
·Attends necessary sales and product training sessions in order to maintain sales proficiency.
·Assists in other areas of the department during peak times, when needed.

Associated Duties
Provides additional support to manager and department colleagues.

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Capital City Bank associates are our greatest asset. We offer the following benefits:
·Medical, Dental and Vision
·Life Insurance
·401(k) with Matching
·Flexible Spending Accounts
·Defined Benefit Plan (pension)
·Tuition Assistance
·Stock Purchase
·Discounts on Products and Services

About this company
25 reviews
One of the largest publicly traded financial services companies headquartered in Florida, Capital City Bank Group has approximately $2.7...