Direct Care Staff Lead
South Coast Community Services - Santa Ana, CA

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The Direct Care Staff Lead manages the day to day operations of the Transitional Age Youth Homes. Balances and helps with petty cash transactions. Schedules direct care staff and assures proper shift coverage. Runs trainings for direct care staff. Assists in the maintenance of the medication log and logs in new medications. Provides crisis intervention as needed.


  • Bachelor’s Degree in Social Services or other related field.
  • A minimum of 2 (two) years’ experience in the behavioral field.
  • Management experience preferred.
  • Bilingual Spanish preferred.
Licensure, Registration, Certification
  • Valid CA driver’s license and proof of automobile insurance.
  • Completion of CPR/First Aid certification within the first thirty (30) days of employment.
  • Ability to interact professionally with other disciplines in the organization.
  • Able to communicate clearly, both verbally and in writing.
  • Must be detail oriented and have the ability to complete documentation in a timely manner.
  • Excellent time management, organizational and follow through skills.
  • Ability to appear to work every day and on time.
  • Ability to follow directions from a supervisor.
  • Ability to interact effectively with all levels of employees within the organization, to include peers, co-workers and supervisors.
  • Ability to understand and follow posted, printed and/or electronic work rules and procedures.
  • Ability to accept constructive criticism in a respectful, open and interactive manner.
  • Experience working with people over the phone.
  • Must be proficient in Microsoft Word, Excel and Microsoft Outlook.
  • Must have the ability to perform efficiently and effectively with multiple interruptions.
  • Must have good organizational skills to maintain household records, participant’s charts, and program logs.
  • Able to communicate clearly both verbally and in writing
  • Demonstrate working knowledge of behavioral sciences related to behavioral and mental health issues.
  • Demonstrate knowledge of crisis management skills, and perform skills as necessary.
  • Participate/ Attend scheduled meetings and trainings and schedule in-house groups for participants Ability to work under supervision and respond appropriately.
  • Ability to maintain rapport with participants and direct care staff.
  • Knowledge of implementing therapeutic boundaries with participants and direct care staff as necessary
  • Maintains program rules and ensure safety procedures are followed in the home.
  • Responsible for scheduling participant’s needs including transportation, meals, outings, doctors’ appointments, etc.
  • Assists the Director with approval of passes for participants
  • Intervenes in situations when participant’s are non-compliant with house rules and treatment.
  • Informs assigned Service Coordinators of issue.
  • Maintains and enforces participant to staff ratio. Will fill in as part of the ratio as needed during regular scheduling hours. Have flexibility in availability of schedule. She/he may work some weekends and open shifts depending on program’s needs.
  • Must be awake and alert during shifts to maintain appropriate supervision of direct care staff and participants.
  • Assists in gathering data to complete program logs and reports necessary for audits.
  • Sensitive and familiar with cross cultural issues affecting participants.
  • Provides routine daily and weekly supervision of direct care staff, including but not limited to, scheduling, training, and disciplinary actions and preparation/implementation of performance evaluations as instructed by the Program Director.
  • Coordinate staff scheduling with Program Director to ensure that direct care staff work schedules are completed in a timely fashion and that adequate coverage is available in order to operate a safe and secure program that complies with Title 22 Requirements.
  • Assists in implementation of all individual treatment plans for the participants in placement in accordance with SCCS policy and procedure.
  • Utilizes forward thinking, positive attitude and demeanor in creating a recovery-treatment environment.
  • Maintains the working files on the participants in both houses, which includes timely completion of UIR reviews, forms and weekly house budgets. Responsible for all aspects of medical management including, but not limited to, training, the logging in of medications, distribution and destroying of meds.
  • Maintains and is responsible for the weekly budget for food and office supplies for homes.
  • Ability to interact professionally with other disciplines in the agency and community. Coordinates and monitors Independent Living Skills groups.
  • Serves as Treatment Team Member and makes recommendation on treatment and implementation.
  • Knowledge of reporting abuse requirements and ability to train staff regarding abuse and completion of suspected abuse form SOC 341.
  • Compete and pass fingerprinting by Department of Justice and FBI .
  • Will complete a minimum of 20 hours a year in continuing education in areas relating to the mentally ill. Performs other related duties as required and assigned.

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