Direct Sales Representative Job
Time Warner Cable - Schenectady, NY

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Posting Job Title: Direct Sales Representative
Requisition #: 137548BR
Posting Location: Schenectady, NY, US
Area of Interest: Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Direct Sales Representative located in Schnectady, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.


Responsible for generating new and upgraded sales door-to-door of cable and related services to potential and existing subscribers.


- Canvasses assigned territory for new customers and make sales calls in person to existing and potential customers throughout the Division.

- Ability to properly answer general information inquiries for customers related to pricing, programming, billing and installation.

- Completes customer sales orders and collect monies, if necessary.

- Provides customer follow-up calls as needed.

- Retrieves any miscellaneous company equipment while in the field.

- Works various and periodic shifts on a rotating basis at retail locations, including evenings and weekends.

- Must be able to report to the work office location on a daily basis.

- Attends all sales and product knowledge meetings including sales training classes.

- Submits all daily tracking reports per the department guidelines.

- Achieves all established goals set by management on a consistent basis including contacting the required number of issued leads.

- Provides accurate, precise and prompt sales and commission reports to Direct Sales Supervisor and/or team Lead.

- Maintains current company materials of all prices, programming and channel line- ups, etc.

- Assists and participates in other projects as required including retail site events and trade shows.

- Follows all guidelines established by the Marketing/Sales Department.

- Maintains a positive company image and provides excellent customer service.

- Performs other duties as assigned.


- Demonstrates effective sales, listening and time management skills.

- Excellent presentation and communication skills.

- Possesses the ability to travel door- to-door.

- Provides and maintains a valid driver's license, safe driving record, and own vehicle including proof of vehicle liability insurance coverage as required by the Company.

- Ability to work rotating shifts at retail kiosk locations, including evenings and weekends.

- Ability to work flexible shifts and schedules.

- Ability to work independently.

- Possesses general knowledge of service area and map reading skills.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Possess ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent listening and people skills.

- Understands and adheres to all Company and department policies and procedures.

- Ability to add, subtract, multiply, and divide using whole numbers and decimals.

- Basic knowledge of mathematics.


- Sales experience desired.

- Basic knowledge of cable billing system preferred.


- Interacts extensively with external customers over the phone and in person.

- Regularly interacts with Division employees and occasionally with employees of other cable divisions and internal departments.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.


2/21/13 FCC Unit_TWC: 0756 Controlling Establishment ID: 00006 - Schenectady Highbridge

About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...