Director, Claims Administration
Hilton Worldwide - McLean, VA

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Hilton Worldwide - Risk Management - GHQ

7930 Jones Branch Drive



The Director, Claims Administration will manage t

he global processes in the adjustment, administration and analyses of workers compensation, general, employers and auto liability claims related to the worldwide operations of Hilton Worldwide. The Director will collaborate with safety and security to analysis loss data to help prevent accidents to quests and team members to be a key team members in improving our loss experience.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

Specifically you will be responsible for performing the following tasks to the highest standards:

Monitor major claims in conjunction with RCM's, Third Party Administrator, defense counsel, insurers and other departments as necessary. Recognize potential exposures; provide sufficient reserves to cover ultimate settlement costs. Report to VP Risk Management on all major cases.

Review, approve and authorize all matters that exceed the reserve and settlement authority of the Regional Claims Managers. Report to VP Risk Management all matters that exceed reserve and settlement authority levels.

Oversee audits of defense counsel and pursue appropriate action where needed. Report audit results and action items to VP Risk Management. Maintain a database/profile of all approved defense counsel. Review and approve all requests for rate increase and all new counsel.

Analyze global loss data for workers compensation and liability claims and determine the drivers of costs and develop strategies and actionable tasks for RCM's and vendors that will reduce costs. Develop metrics for measuring effectiveness of claim strategies, RCM's, vendors and outside counsel.

Contract with and manage all claim service providers including the development and implementation of metrics, audit protocols and procedures. Report results and action items to SVP Risk Management.

Supervise the Regional Claims Managers. Develop policies and procedures to train and monitor performance. Direct hiring, evaluation and termination of claims department personnel.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Four (4) year college degree or significant work experience in lieu thereof

Minimum of ten (10) years of insurance and claims administration including workers compensation, general and employer's liability and high level excess claims

Minimum of five (5) years of managerial experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Finance or legal education a plus

Experience with international exposures and associated claims (in particular general & employers liability)

Working knowledge of STARS RMISH.

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.




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Hilton Worldwide has over 4,400 hotels in 97 countries where your passion for the hospitality industry can lead to an exciting future!...