Director, Client Services (Midwest)
Adaptly Inc. - Chicago, IL

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We are looking for a Director of Client Services in Chicago to join our rapidly growing Midwest office. As one of the first hires you’ll take part in building and expanding the Midwest office from the ground up. On a day to day basis you will be working closely with our VP, Strategic Development Midwest serving as key liaison between Agency/Client and Adaptly actively managing, solidifying and growing client relationships, focusing on premier Clients to establish strategic partnerships. We will rely on you to understand Clients’ business, generate performance-enhancing ideas and provide thought leadership to guide them in the social space. Additionally you'll have the opportunity to work with our partner teams at Facebook and Twitter, be the first to recommend and test new Facebook rollouts, and help inform our product roadmap and case studies.Â

Roles & Responsibilities Daily
  • Team management and education through empowering them to grow individually and strategically develop their respective client relationships
  • Delegate and hold team responsible for key assignments and workflow to ensure efficiency, accuracy, and development
  • Assure ongoing fluidity and transparency between all Adaptly internal partnersÂ
  • Provide insights and direction to Team on approaching plans, how to best prioritize projects/multi-task effectively
  • Collaborate with Sales and internal teams on RFPs, project briefs, reporting, case studies and ensure consistent delivery and collaboration with Ad Ops and Product as needed
  • Develop/own tracking sheets for identified and ongoing issues to monitor, address and share as relevant with Product/Facebook; review sheets with East/West Coast and EMEA offices for best practices and troubleshooting
  • Facebook, Twitter and other partners: General ongoing relationship building/efficient communication with BPM, PMD Partner Manager team, assigned Brand Rep/Sales Teams
  • Point on high level approach, background, troubleshooting - bottlenecks, campaign issues, other challenges and resolution internally and to Clients as needed on all accounts (with insights, direction and/or elevation to Global VP, Head of Client Service as required)
  • Ensure best in class plans and integrated programs are being recommended / implemented across all CS Teams, with oversight from VP - Strategic Development Midwest, Global VP - Head of Client Services and Sales
  • Promote relational approach to Client relationships - care about the Client, not just execution/sale; effectively identify and address their short and long term needs
  • Inspire overarching strategic and innovative thinking on all accounts, across all disciplines
  • Keep Global VP, Head of Client Service attuned on CS Team’s workload, balance of strategic/tactical efforts and opportunity; issues, side projects as necessary
  • Coordinate various departments and team members on all aspects of multiple simultaneous projects
  • Work with relevant internal parties to develop stronger channel opportunities, analyze how we access/utilize data for channel partner pitches, reporting insights, new feature development
  • Participate in/contribute to weekly CS status meetings for cross communication and best practices amongst Teams company wide as well as to provide all important insights to partners (Facebook, Twitter, etc.) on an ongoing as basis
  • Work with East Coast Director/s to draft and share email/s for Team to send to Clients for unified, clear and consistent communication/approach to challenges/issue/s impacting efforts; any company closing or Holiday OOO email including set up and communicate of Team coverage
  • Provide input on reviews, promotions, bonuses as well as disciplinary actions
  • Facebook related (along with other CS Directors): Â
  • Assure attendance to Office Hours and draft/share notes and how relevant to Directors in NYC
  • Collaborate on Spotlight series submissions/Studio Awards/Lighthouse case studies
  • Contribute to monthly FB Newsletter and ongoing insight communication to FB
  • Access and utilize PMD Center for successful lead generation and sales optimization; work with Product Director to ensure case studies are developed/updated regularly
  • BA or BS required
  • 8+ years’ experience developing and delivering online/digital marketing strategy in a dynamic, fast-paced environment required
  • 2+ years hands on experience in managing brand presence on social networks and social marketing campaigns
  • Deep understanding of online advertising industry; including advertising systems and technologies, ad agency landscape, terminology, etc.
  • Experience in creating campaigns and utilizing multiple social platforms to build awareness, engage new and existing customers and increase conversion via site, store and other potential points of purchase
  • Proven experience with developing successful marketing campaigns via Facebook, Twitter and other relevant social media platforms
  • Knowledge and experience with social technologies; tech savvy and curious about new marketplace trends and offerings *Strong experience leading teams as well as managing, coaching and developing direct reports required
  • Experience working cross functionally and interacting with, influencing and presenting to partners at all levels
  • Excellent communication, presentation, cross-functional collaboration and relationship building skills are critical

About this company
Adaptly is changing the way brands increase engagement on social networks by helping them harness the unique value of each social network....