Director, Client Services
NEW Customer Service Companies - Seattle, WA

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Job Purpose:

The Client Services Director will have responsibility for one of our strategic accounts, as we transform our current relationship into a deeper, broader, and highly strategic partnership. Candidates will be required to handle two critical roles: (a) manage the current day-to-day relationship and (b) employ strategic selling techniques to reach other parts

of a large client organization in selling new services. The Candidate, who will be a senior member of our Internet Services team, will work closely with all supporting organizations including Product Development, Channel Development, Marketing, Business Operations, Finance, and others to deliver results.
Essential Duties and Responsibilities:

The successful candidate for this role will be able to demonstrate superior experience in four core competencies: Driving performance execution, defining the future through strategic selling, leveraging exceptional talent, and modeling personal effectiveness. The responsibilities relative to these competencies are as follows:

Drive performance execution
  • Meet/exceed sales and EBITDA targets
  • Drive attach rate improvements
  • Identify risks in plan, anticipate problems, create solutions
  • Maintain accurate sales and expense forecasting

  • Identify opportunities for new products and services
  • Build broad client relationships and secure contract renewals

Define the future through strategic selling
  • Propose and implement program enhancements
  • Work with client on analysis of consumer trends
  • Conduct needs analysis, prioritize opportunities
  • Build and execute against a three-year business plan
  • Understand broad impact of changes in their account(s)
  • Know changes in the industry and integrate into plans

Leverage exceptional talent
  • Attract “A Player” talent and develop “A Player” potential
  • Challenge/Empower direct reports through assignments
  • Effectively seeks and gives constructive feedback
  • Establish strong cross-functional relationships and leadership

Model personal effectiveness
  • Collaborate with peers to create best practices
  • Set example by exhibiting behaviors for others to follow
  • Establish productive interpersonal relationships
  • Deal well with ambiguity and maintain momentum
  • Exhibit strong emotional intelligence
  • Command respect by virtue of personal effectiveness
  • Bachelor’s Degree required. MBA preferred but not required.
  • 8+ years of experience in senior sales and account management leadership positions supporting existing clients
  • Exceptional interpersonal, verbal and written skills
  • Strong strategy, strategic sales and relationship skills
  • Demonstrated experience leading and developing client teams in a complex sales environment
  • Strong negotiation skills with demonstrated results
  • Comfort with doing and assessing highly quantitative analyses
Desired Skills/Experience:
  • Master’s Degree
Job Client Services Primary Location US-Seattle Organization Client Services Schedule Full-time

NEW Customer Service Companies - 2 years ago - save job
About this company
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With an uncompromising commitment to outstanding customer care, NEW has been the industry’s leading provider of extended service plans...