Director, Client Success
Elance, Inc. - Mountain View, CA

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We are in the midst of a work revolution – it’s moving online. And Elance is where it’s going. Elance, the world’s leading online work platform, has unveiled the Private Talent Cloud, a new, secure enterprise management solution that allows companies to hire, manage and pay their freelance workforce on demand. Developed in partnership with leading Fortune 100 clients, the Elance Private Talent Cloud™ helps companies take advantage of the monumental shift toward fractional work.

Elance is seeking a Director of Client Success with a background of 7+ years in professional services to develop Elance’s large business solutions and delivery programs. You will be responsible for overseeing the successful development of key strategic accounts, as well as refining our large business solutions and methodologies to enable adoption within the organization. You will work closely with the enterprise sales team to articulate the Elance value proposition and represent Elance’s global enterprise solutions and services teams.

In this role, you will:
Identify needs and create solutions to serve Elance’s large business customers. This includes working with the product and services teams to refine the offerings, methodologies and processes to take a customer from sale to widespread adoption

Play a critical role within a world-class sales team by representing Elance’s service offerings

Be a partner, internally and externally, advocating your point of view while seeing other's perspectives

Execute the implementation strategy to drive mass adoption of the Elance solution across multiple large accounts

Collaborate with internal teams including Product Management, Marketing and Sales to create new, innovative solutions for large businesses

To win in this role, you need:
Experience: You are comfortable working with enterprise customers in designing new processes and implementing technology. You understand the contingent labor and staffing space and are familiar with the technology and policy landscape. You have a background in professional services from a top consulting firm, system integrator, or technology provider

Creativity: You create new approaches to solving old problems. You communicate the solutions in a way that is simple, eloquent and credible

A Customer-Centric Mindset: You place the customer at the center of every problem and design solutions that meet their needs

Motivation: You are a self-starter with a track-record of executing for results

Leadership Abilities: You develop people to maximize their potential

Drive: You want to make a mark in this world and know that it’s up to you alone to do so

Education: You hold a bachelor’s degree from a top school and possibly an MBA or equivalent advanced degree

About Elance
Come work where people say “Happy Monday” and actually mean it (seriously, no joke).

A funny thing happens when your job is putting mile-wide grins on the faces of online freelancers and the businesses who hire them. You start to smile a lot yourself, knowing you’re helping people live the dream and get great work done ASAP.

You see at Elance we’re not just creating a revolutionary place for businesses to find, hire and work with online freelancers. We’re also creating a fun place to work. And to keep the good times going strong we’re always looking for amazing people ready to help the world Work Differently™.

So check out our job openings in the Silicon Valley, San Francisco and Europe. Then join Elance as we change how the world works, and learn why around here TGIF means “This Gig Is Fantastic.”

Visit us at

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